The Senior Data Operations Engineer is responsible for ensuring the stability, availability, security, and operational excellence of the enterprise data platform. This role focuses on Snowflake administration, production support, platform operations, deployment management, automation, governance, and continuous improvement.
The engineer will work closely with Data Engineering, Infrastructure, Security, and Business teams to support mission-critical data environments while driving reliability, efficiency, and customer satisfaction.
Key Responsibilities
Snowflake Platform Administration
- Administer and support Snowflake environments across Production, QA, Development, and Disaster Recovery.
- Manage user provisioning, role-based access controls, service accounts, warehouses, databases, schemas, and platform configurations.
- Ensure platform security, governance, and compliance standards are maintained.
Production Support & Operations
- Monitor platform health, performance, utilization, costs, and operational alerts.
- Troubleshoot production incidents, perform root cause analysis, and drive issues through resolution.
- Support ServiceNow requests, incidents, changes, and releases.
- Maintain high availability and reliability for business-critical data platforms.
Deployment & Release Management
- Execute and support deployments across Snowflake, DBT, Matillion, Streamlit, Control-M, and related technologies.
- Manage release processes and change management activities following operational best practices.
- Partner with engineering teams to ensure successful production implementations.
Automation & Continuous Improvement
- Develop and maintain automation solutions using Python, SQL, REST APIs, and GitHub.
- Enhance operational efficiency through scripting, monitoring, and process optimization.
- Implement improvements that increase platform reliability, scalability, and customer experience.
Governance & Documentation
- Support audits, access certifications, compliance reviews, and security assessments.
- Create and maintain SOPs, runbooks, knowledge articles, and support procedures.
Cross-Functional Collaboration
- Partner with Data Engineering, Infrastructure, Security, and Business stakeholders.
- Provide technical expertise and operational guidance across teams.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
- 5+ years of experience in Data Platform Operations, Snowflake Administration, Cloud Operations, or related areas.
- Experience supporting mission-critical production environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to take ownership and independently drive operational initiatives.
- Excellent communication and customer service skills.
Required Technical Skills
- Snowflake Administration and Operations
- Advanced SQL
- Python scripting and automation
- GitHub and CI/CD processes
- ServiceNow incident, change, and release management
- Performance monitoring and troubleshooting
- AWS Cloud Platform
Preferred Skills
- DBT, Matillion, Streamlit, Snowpark, Control-M, Autosys, DevOps methodologies, REST APIs, DataOps practices, and Datadog.
Certifications
- Required: SnowPro Core Certification
- Preferred: SnowPro Advanced Administrator, SnowPro Advanced Data Engineer, or SnowPro Architect
What You’ll Love
- Work with enterprise-scale data platforms supporting mission-critical business operations.
- Exposure to Snowflake, DataOps, automation frameworks, and cloud-native architectures.
- Collaboration with global Data Engineering, Cloud, Infrastructure, Security, and Operations teams.
- Access to certifications, technical academies, and continuous learning opportunities.
- Career growth within Capgemini’s global Data & AI practice.
About Capgemini
Capgemini is a global business and technology transformation partner with more than 340,000 team members in over 50 countries. Capgemini Mexico is committed to creating a diverse and inclusive workplace where everyone has equal opportunities.