We are looking for an experienced ServiceNow Platform Engineer to design, build, integrate, secure, and optimize enterprise-scale ServiceNow solutions. This is a global role working closely with our CTO office, architects, product leaders, and customers to deliver next-generation AI-powered workflows, automation solutions, and platform innovations.
Key Responsibilities
- Engineer and support ServiceNow platform capabilities across development, testing, and production environments.
- Design and develop scalable solutions using App Engine, Flow Designer, Workflow Studio, Integration Hub, and scoped applications.
- Build and maintain enterprise integrations using REST, SOAP, Scripted REST APIs, MID Servers, ETL, and external data connectors.
- Implement AI-driven capabilities leveraging Virtual Agent, Now Assist, AI Search, AI Agents, and intelligent automation.
- Ensure platform security through role-based access controls, OAuth, SSO, MFA, encryption, and secure integration architecture.
- Optimize platform performance, scalability, reliability, and technical health.
- Support DevOps, CI/CD pipelines, release management, upgrades, testing, and governance.
- Collaborate with global stakeholders, architects, cybersecurity teams, and business leaders to deliver innovative solutions.
Required Skills & Experience
- 5+ years of hands-on ServiceNow platform experience.
- 8+ years of overall experience in platform engineering, enterprise applications, integration, or automation.
- Strong expertise in Workflow Data Fabric (WDF), Integration Hub, Workflow Studio, Flow Designer, REST/SOAP APIs, MID Server, JavaScript, Glide APIs, Import Sets, Transform Maps, and security and authentication frameworks.
- Experience implementing AI, conversational AI, or intelligent automation solutions on ServiceNow.
- Proven experience delivering complex ServiceNow implementations in enterprise environments.
Certifications
- ServiceNow Certified System Administrator (CSA) – Mandatory.
- Certified Application Developer (CAD) – Mandatory.
- ServiceNow Certified Technical Architect (CTA) – Preferred.
- Additional CIS certifications highly desirable.
Preferred Experience
- ServiceNow AI, Virtual Agent, Now Assist, CMDB, Security, and Performance Analytics.
- Cloud integrations, API Gateways, ESB/iPaaS platforms, RPA, or event-driven architectures.
- Experience with IoT, OT, robotics, connected assets, or physical AI environments is an added advantage.
What We Offer
- Opportunity to work on global ServiceNow transformation programs.
- Direct collaboration with CTO-level leadership and international stakeholders.
- Exposure to AI-led innovation, intelligent automation, and next-generation enterprise platforms.
Atos is committed to diversity and inclusion and a fair work environment for all.