Purpose & overall relevance for the organization
Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
Key responsibilities
- Ensure the highest level of adidas service is given to each customer.
- Complete regular sales transactions involving cash, credit, checks, and other payment methods as needed.
- Assist with product ticketing and check paperwork against items received.
- Assist with product flow from the stockroom to the sales floor on a fill-in basis.
- Assist in developing merchandise displays and follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system.
- Maintain integrity through attention to policy and procedure.
- Use selling techniques such as add-on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greet customers and assist them in finding the right product.
- Serve as a greeter at the front door during busy workdays when required.
- Maintain general housekeeping standards, including cleaning the store.
- Safekeep company assets.
- Support loss prevention by monitoring the sales floor, reporting suspicious activity, and following security procedures.
- Take part in in-store or digital training provided by the company, including Atticus and AREA.
- Familiarize yourself with Power BI tools to understand store performance, best sellers, and blackhole products.
Knowledge, skills and abilities
- Passion for retail and customer service.
- Ability to use initiative.
- Clear and upbeat communication skills.
- Flexibility to work during the week, evenings, and weekends.
- Previous fashion retail experience is highly regarded but not essential.
- Adaptability and ability to handle varied tasks and changing circumstances.
Success profile
- Passion for working within a team to deliver great results.
- Ability to perform in a fast-paced, high-volume retail environment.
- Enthusiasm.
- Love for fashion and confidence in styling customers.
Education and experience
Matric certificate and 0–1 years of retail experience.
Our culture
At adidas, employees are encouraged to demonstrate courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to foster belonging and reflect the diversity of its consumers and communities.