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Purpose and overall relevance for the organization: Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
Key responsibilities
- Ensure the highest level of adidas service is given to each customer.
- Complete regular sales transactions involving cash, credit, checks, and other payment methods as needed.
- Assist with product ticketing and checking paperwork against items received.
- Support product flow from the stockroom to the sales floor.
- Assist with merchandise displays and follow suggestions or schedules from the store management team.
- Attain proficiency with the point-of-sale system.
- Maintain integrity through attention to policy and procedure.
- Use selling techniques such as add-on sales and explaining technical information to customers.
- Greet customers and assist them in finding the right product.
- Serve as a greeter at the front door during busy workdays when required.
- Maintain general housekeeping standards, including cleaning the store.
- Safeguard company assets and support loss prevention by monitoring the sales floor, reporting suspicious activity, and following security procedures.
- Participate in in-store or digital training provided by the company.
- Become familiar with Power BI tools to understand store performance, best sellers, and blackhole products.
Knowledge, skills and abilities
- Passion for retail and customer service.
- Ability to use initiative.
- Clear and upbeat communication skills.
- Flexibility to work during the week, evenings, and weekends.
- Previous fashion retail experience is highly regarded but not essential.
- Adaptability and ability to handle varied tasks and changing circumstances.
To be successful in this role
- Passion for working within a team to deliver great results.
- Ability to perform in a fast-paced, high-volume retail environment.
- Enthusiasm and a love for fashion.
- Confidence styling customers with the looks they want to create.
Education and experience
- Matric certificate.
- 0–1 years of retail experience.
Adidas culture
Adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company also emphasizes diversity, equity, and inclusion to create a culture of belonging.