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Purpose and overall relevance for the organization
Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
Key responsibilities
- Ensure the highest level of adidas service is given to each customer.
- Complete regular sales transactions involving cash, credit, checks, and other payment methods as needed.
- Assist with product ticketing and checking paperwork against items received.
- Assist with product flow from the stockroom to the sales floor on a fill-in basis.
- Assist in developing merchandise displays and follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system.
- Maintain integrity through attention to policy and procedure.
- Use selling techniques such as add-on sales and describing technical information to customers to enhance salesmanship and achieve store and position sales goals.
- Greet customers and assist them in finding the right product.
- Serve as a greeter at the front door during busy workdays when required.
- Maintain general housekeeping standards, including cleaning the store.
- Safeguard company assets.
- Monitor the sales floor, report suspicious activity, and follow security procedures.
- Participate in in-store or digital training to develop product knowledge and role best practice.
- Familiarize yourself with Power BI tools to better understand store performance, best sellers, and black-hole products.
Knowledge, skills and abilities
- Passion for retail and customer service.
- Ability to use initiative.
- Clear and upbeat communication skills.
- Flexibility to work during the week, evenings, and weekends.
- Previous fashion retail experience is highly regarded but not essential.
- Adaptability and the ability to handle changing tasks and circumstances.
To be successful in this role
- Passion for working within a team to deliver great results.
- Ability to perform in a fast-paced, high-volume retail environment.
- Enthusiasm.
- Love for fashion and confidence in styling customers.
Requisite education and experience
- Matric certificate.
- 0–1 years of retail experience.
About adidas
At adidas, employees are encouraged to demonstrate courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to foster belonging and connect authentically with consumers and communities.