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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
Key Responsibilities
- Ensure the highest level of adidas service is given to each customer.
- Complete regular sales transactions involving cash, credit, checks, and other payment methods as needed.
- Assist with product ticketing and checking paperwork against items received.
- Support product flow from the stockroom to the sales floor on a fill-in basis.
- Assist with merchandise displays and follow suggestions or schedules provided by store management.
- Attain proficiency with the point-of-sale system.
- Maintain integrity through attention to policy and procedure.
- Use selling techniques such as add-on sales and describing technical product information to enhance salesmanship and reach store and position sales goals.
- Greet customers and assist them in finding the right product; occasionally serve as a front-door greeter during busy workdays.
- Maintain general housekeeping standards, including cleaning the store.
- Safekeep company assets and support loss prevention by monitoring the sales floor, reporting suspicious activity, and following security procedures.
- Participate in in-store and digital training to build product knowledge and role best practice.
- Familiarize yourself with Power BI tools to understand store performance, best sellers, and blackhole products.
Knowledge, Skills and Abilities
- Passion for retail and customer service.
- Ability to use initiative.
- Clear and upbeat communication skills.
- Flexibility to work during the week, evenings, and weekends.
- Previous fashion retail experience is highly regarded but not essential.
- Adaptability and ability to handle varied tasks and changing circumstances.
Requirements
- Matric certificate.
- 0–1 years of retail experience.
- Ability to perform in a fast-paced, high-volume retail environment.
- Teamwork, enthusiasm, and confidence in styling customers.
Culture
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create a culture of belonging.