NOC Manager

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts provide R&D and engineering services across all industries.

Your role

• Lead and coordinate NOC operations across RAN, VoIP, Core CS, and International Roaming domains.
• Act as the primary operational point of contact for the customer, ensuring effective communication and stakeholder management.
• Manage cross-functional teams, ensuring alignment, collaboration, and operational excellence across all technology domains.
• Own and maintain the team shift roster and resource planning to ensure adequate operational coverage and service continuity.
• Lead major incident management activities, including escalation, coordination, communication, and service restoration.
• Monitor service performance against agreed SLAs and KPIs, driving corrective actions when required.
• Coordinate activities with customers, vendors, and internal technical teams to ensure timely resolution of operational issues.
• Ensure adherence to operational processes, procedures, and governance frameworks.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.
• Oversee change management activities and ensure operational readiness for planned network changes and maintenance.
• Provide leadership, coaching, and performance management for NOC team members.
• Produce and present operational reports, service reviews, and performance updates to customer and management stakeholders.

Your profile

• Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Proven experience in Telecommunications Operations, NOC Management, or Service Delivery Management roles.
• Strong understanding of telecom operations across RAN, VoIP, Core CS, or International Roaming.
• Experience managing multidisciplinary technical teams in operational environments.
• Proven customer-facing experience, with strong stakeholder and relationship management skills.
• Experience managing major incidents, escalations, and service restoration activities.
• Knowledge of SLA management, KPI monitoring, and operational reporting.
• Strong leadership, organizational, and decision-making capabilities.
• Ability to work effectively under pressure and manage competing priorities.
• Excellent communication and coordination skills.
• Fluency in Spanish and Portuguese is mandatory; professional proficiency in English is highly desirable.

Key competencies

• Leadership and people management
• Customer focus and service orientation
• Operational excellence mindset
• Conflict resolution and problem-solving
• Strategic thinking and execution
• Collaboration and cross-functional coordination
• Continuous improvement and quality-driven approach

What you’ll love about working here

• Multicultural and inclusive team environment.
• Supportive atmosphere promoting work-life balance.
• Exciting national and international projects.
• Hybrid work.
• Career growth programs and opportunities.
• Training and certification programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage and 420,000 team members in more than 50 countries. The company delivers services and solutions across strategy, technology, design, engineering, and business operations.