About Us
HEINEKEN USA Inc., the nation's leading high-end beer importer, is a subsidiary of HEINEKEN International N.V., the world's most international brewer. Key brands imported into the U.S. include Heineken®, Heineken® 0.0, Heineken® Silver, the Dos Equis Franchise, and the Tecate Franchise, along with Amstel Light, Red Stripe, Strongbow Hard Apple Ciders, Bohemia, and more.
Who We Are
At HEINEKEN USA, we’re a team with a passion to bring our iconic brands to the next level. The work is challenging, we learn from our experiences, and we love what we do. You’ll be empowered to think differently, try new things, and GO PLACES.
About the Role
The Manager, Transportation is responsible for driving HUSA Operations measures of success across domestic transportation, return logistics, and managed transportation execution. This role owns the day-to-day operating rhythm required to deliver safe, reliable, cost-effective, and sustainable transportation performance across HUSA’s distributor network and logistics service provider ecosystem.
The Manager, Transportation partners closely with Warehousing, Customer Supply Chain, Planning, Procurement, Finance, D&T, and external Logistics Service Partners to manage service execution, routing guide performance, carrier compliance, tendering controls, appointment adherence, exception management, cost visibility, and continuous improvement.
Key Responsibilities
Transportation Operations Management
- Responsible for daily transportation execution across domestic outbound, transfer, and return logistics flows, ensuring performance to safety, service, cost, quality, and sustainability objectives.
- Lead vendor-facing daily and weekly control system routines to review service exceptions, tender performance, appointment adherence, POD compliance, late reason coding, capacity risks, and corrective action plans.
- Partner cross-functionally to resolve transportation risks and protect distributor service.
- Anticipate and manage capacity constraints, demand point bottlenecks, routing guide failures, tender rejections, spot market needs, and peak season execution risks.
- Maintain operational controls through SOPs, process maps, training materials, issue logs, action trackers, and standardized reporting routines.
- Monitor transportation market trends, carrier performance, cost drivers, fuel assumptions, and regulatory developments.
- Support transportation technology, data, and reporting improvements, including TMS connectivity, EDI compliance, carrier data quality, invoice accuracy, and dashboard adoption.
Distributor and Customer Support
- Support premium, segmented service for top distributors by identifying transportation service gaps, root causes, and corrective actions.
- Serve as an escalation point for logistics coordination issues affecting delivery reliability, requested delivery dates, appointment scheduling, and shipment visibility.
- Partner with Customer Supply Chain and Sales on business reviews, service recovery, customer value initiatives, and continuous improvement.
Vendor Management and Governance
- Manage transportation partner performance across managed transportation providers, asset carriers, brokerage partners, fuel management providers, and supporting logistics vendors.
- Track contract requirements, SLA standards, carrier acceptance, appointment compliance, POD submission, EDI messaging, invoice accuracy, safety expectations, and corrective action closure.
- Coordinate weekly reviews, monthly business reviews, QBR inputs, joint improvement plans, and scorecard routines.
- Support procurement and legal stakeholders during RFP, tender, carrier onboarding, contract redline, accessorial, fuel, payment term, and commercial review activities.
Project Management and Continuous Improvement
- Lead transportation projects and serve as the subject-matter expert for cross-functional initiatives involving network changes, routing guide optimization, logistics service provider maturity, cost reduction, service reliability, and sustainability improvement.
- Support network changes, new carrier implementations, demand point transitions, and managed transportation process enhancements.
- Define project problem statements, business cases, scope, owners, success criteria, timelines, risks, dependencies, and benefit tracking.
- Apply RCFA, 5-Why, Ishikawa, Kaizen, standard work, visual management, and value stream mapping.
- Improve governance routines, data quality, KPI visibility, system adoption, and repeatable operating standards.
Basic Qualifications and Requirements
- Bachelor’s Degree in Supply Chain, Business, Operations, Engineering, or another relevant field.
- 5+ years of Logistics, Transportation, Supply Chain, or Operations experience, preferably within CPG, Beverage, or Alcohol Beverage.
- Experience managing carrier, 3PL, 4PL, managed transportation, or logistics service provider performance through KPIs, SLAs, scorecards, and corrective action routines.
- Strong analytical capability using data to diagnose service, cost, capacity, invoice, tendering, or routing guide issues.
- Experience leading cross-functional issue resolution, project workstreams, and operational routines.
- Knowledge of SAP, Excel, Power BI or other business intelligence platforms, TMS tools, and relevant supply chain or logistics systems.
Preferred Qualifications
- Knowledge of end-to-end logistics operations, including ocean, road transportation, rail, customs, warehousing, returns, and distributor delivery operations.
- TMS, managed transportation, routing guide, carrier procurement, or transportation procurement experience.
- Experience with Lean, TPM, Six Sigma, Kaizen, RCFA, or other continuous improvement methodologies.
- Familiarity with transportation sustainability, fuel management, emissions tracking, safety compliance, or logistics carbon reduction initiatives.
Compensation and Benefits
- Base Salary Range: $100,000 - $120,000 plus annual bonus.
- Medical, dental, and vision benefits with matching 401(k) plan.
- 20 days paid vacation and unlimited wellness days.
- $200 monthly beverage allowance.
HEINEKEN USA is an equal opportunity employer. This position is not available for visa sponsorship and does not provide relocation assistance.