What is the opportunity?
CACEIS Malaysia is a cornerstone of asset servicing, providing operational services to institutional clients across Europe, including custody and cash clearing, fund administration, fund distribution, market solutions, reconciliations, and private equity and real estate solutions.
As a Manager, you will ensure the timely, accurate, and efficient processing of entitlement events and associated daily entries. You will manage operational risk, develop the team’s capabilities, optimize operational efficiency, and support the continuous development of an effective organization focused on risk mitigation.
Region: France
Working hours: 9:00 AM – 6:00 PM Malaysia time
What will you do?
- Lead the team in processing Corporate Action Income events and associated daily entries accurately and efficiently.
- Ensure clients and investors are notified and paid correctly and on time.
- Manage team performance against goals and provide continuous improvement ideas.
- Identify and mitigate potential risks, support satisfactory audit results, and train the team on accurate operational procedures.
- Build a high-performance team through hiring, training, development, feedback, and formal performance reviews.
- Ensure Business Recovery Planning is conducted and tested regularly.
- Provide strong leadership by promoting values, communicating high-quality standards, and developing against the leadership model.
- Manage resources to ensure daily tasks and BAU deliverables are completed to a high standard and within deadlines.
- Use operational data, metrics, KPIs, and tracker logs to drive business decisions and team performance.
- Respond to client inquiries and concerns accurately, professionally, and promptly.
- Build strong relationships with global business partners and stakeholders.
- Ensure comprehensive and up-to-date operating procedures are maintained and accessible to processing teams.
What’s in it for you?
- Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
- Leaders who support development through coaching and management opportunities.
- World-class training in financial services.
- Collaborative culture where personal initiative and hard work are recognized and rewarded.
Qualifications and experience
- Bachelor’s degree or equivalent.
- 6–10 years of experience.
- At least 5 years of experience in custody back office or middle office asset servicing operations.
- Experience managing end-to-end Corporate Action and Income processes.
- Strong understanding of Corporate Action and Income across different markets.
- Knowledge of SWIFT messages.
- Extensive experience leading a team of five or more, or grooming multiple junior staff, including performance management and career development planning.
- Good command of English for communication with European stakeholders.
Skills
- Strong issue comprehension and problem-solving skills.
- Clear and concise communication.
- Strong sense of urgency and ability to work under pressure.
- Strong understanding of escalation processes.
- Result-oriented mindset with empathetic leadership.
- Accountability for team actions and deliverables.
- Emotional intelligence, professionalism, and maturity in handling conflicts.
- Business and commercial acumen.
- Critical thinking and decision-making skills.
CACEIS is the asset servicing banking group of Crédit Agricole, serving asset managers and institutional investors through offices across Europe, North and South America, and Asia.