Manager FRS Ops North

Purpose & overall relevance for the organization

The Manager, Retail Operations – FRS Ops is responsible for supporting sell-out performance and operational excellence across MW customer stores. The role influences store productivity and commercial health by driving disciplined retail execution, inventory management, and KPI improvement. It works closely with customer store management teams and internal Account Sales partners to align sell-in and sell-out priorities and execute retail standards and initiatives.

Key responsibilities

• Sales & KPI support: Support regional sell-out targets and LFL growth, track store-level KPIs including CR%, UPT, ATV, traffic conversion and productivity, identify performance gaps, and participate in business reviews.
• Operational execution & store governance: Ensure execution of brand standards, SOPs and retail initiatives; monitor merchandising, campaigns, promotions, staffing, rostering and service quality; and support training and capability improvement.
• Inventory & trading coordination: Monitor stock turns, sell-through and aged stock, support replenishment and manual allocation follow-up, provide stock-risk feedback, and assist with markdown and sell-through initiatives.
• Customer & Account Sales collaboration: Communicate with customer branch teams and store managers, align commercial priorities with Account Sales, participate in customer workshops, and bridge HQ functions with customer store teams.
• Reporting & process discipline: Prepare weekly and monthly performance reports, ensure data accuracy and timely reporting, follow governance processes, highlight risks and identify continuous improvement opportunities.

Success metrics

• Improvement in store-level sell-out performance and LFL growth.
• KPI improvement including CR%, UPT and productivity indicators.
• Improved inventory health and reduced aged stock exposure.
• Execution consistency and compliance rate.
• Effective collaboration with customers and Account Sales teams.

Knowledge, skills & experience

• Minimum 5+ years of retail operations experience in a multinational retail environment.
• Strong understanding of retail KPIs and operational drivers.
• Ability to influence external partners without direct authority.
• Strong communication and stakeholder management skills.
• Analytical mindset with good Excel capability.
• Fluent in the local language; working knowledge of English preferred.

About adidas

adidas promotes an athlete’s mindset through courage, ownership, innovation, teamplay, integrity and respect, and emphasizes diversity, equity and inclusion.