Who You’ll Work With
You will work with multiple stakeholders, both internal and external. Internally, this role is part of the Nike India operations team and partners closely with cross-functional teams such as Digital Ops, Marketplace Supply Chain, Technology, and Planning. Externally, this role requires close partnership with Nike’s digital platform partners and third-party logistics partners.
This role reports to the Logistics Manager and is based in Bangalore.
Who We Are Looking For
We are looking for a strong team player with proven logistics and eCommerce experience. The individual must be a self-starter who can work independently with minimal guidance, solve complex problems, use existing solutions from new perspectives, and manage the performance of digital and eCommerce operations effectively.
You will be responsible for end-to-end digital order fulfillment operations, managing business-process metrics, SLAs, KPIs, performance scorecards, and reviews with Nike partners. You will partner closely with internal cross-functional teams and Nike’s partners to ensure an optimal consumer experience.
- Minimum of 5 years’ experience in logistics or eCommerce, with a bachelor’s degree in a related field.
- Proven experience in digital supply chain, outbound logistics, and fulfillment operations, with a track record of delivering results.
- Experience working in online or eCommerce operations is essential.
- Experience managing 3PL performance, projects, and peak-sale event planning and execution.
- Working knowledge of Digital Order Management Systems, Warehouse Management Systems (WMS), and SAP.
- Proven experience in logistics cost planning, budgeting, and delivering cost savings.
- Excellent written and verbal communication, attention to detail, and structured problem-solving skills.
- Strong analytical and presentation skills, including Excel and business intelligence tools such as Power BI and Tableau.
- Adaptability, sound judgment, and a continuous-improvement mindset in ambiguous and dynamic environments.
What You’ll Work On
- Own day-to-day digital fulfillment operations with 3PLs and digital platform partners, balancing service, capacity, delivery performance, and cost.
- Align distribution-center capacity, delivery planning, and performance expectations with internal cross-functional teams and external partners.
- Track and improve KPIs and SLAs, including last-mile delivery and Expected Delivery Date versus Actual Delivery Date performance.
- Lead partner performance reviews and scorecards, using operational insights to drive corrective actions and sustained improvement.
- Coordinate requirements and stakeholder readiness for successful peak-sale events.
- Assess changes from digital platform partners and coordinate implementation with relevant internal teams.
- Lead Lean and continuous-improvement initiatives across internal and external teams.
- Manage assigned projects or programs, including risks, resources, milestones, and stakeholder communication.
- Develop and maintain policies and procedures supporting the efficient and cost-effective movement of goods.
- Apply internal and external best practices to improve logistics processes and services.
NIKE, Inc. offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and opportunities for professional development. NIKE, Inc. is an equal opportunity employer.