Lead Retail Associate Lead (Full Time) – Nike Store Durban

Nike Durban is looking for a Retail Lead (40 hours) to join the team and provide world-class service to consumers.

What you bring

As a Lead, you will deliver exceptional consumer service and ensure a premium brand experience. You will coordinate, coach, and motivate employees in your area while maintaining an excellent work atmosphere.

You will support the daily business in your area to achieve sales targets, including digital services, visual merchandising, the sales floor, and promotional campaigns. You will identify and solve problems with store leadership, act as a brand ambassador for Nike initiatives, and ensure compliance with Nike standards and guidelines.

Leads specialize in one business area but support cross-functionally:

• Commercial: Support efficient product receiving, inventory accuracy, visual presentation standards, and timely monthly initiative launches.
• Athlete Experience: Ensure the team delivers the highest quality athlete experience.
• Consumer Experience: Lead by example and deliver sales-floor service that brings the consumer journey to life.

What you get

• Compensation and benefits package.
• Monthly performance-based incentive opportunity.
• Supportive team valuing Diversity, Equity & Inclusion.
• Career opportunities in the sports and fashion industry.
• Online and in-store employee discounts.
• Brand-new Nike outfit for the sales floor.

Qualifications

• Grade 12 certificate.
• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible scheduling and availability for retail hours, including days, evenings, weekends, and holidays as needed.

Nike is an equal opportunity employer committed to a diverse and inclusive culture.