Junior Collections Specialist with Greek

At HEINEKEN Kraków (Heineken Business Services Poland), our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology, focused on delivering expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, and Enjoyment of Life, while remaining inclusive, diverse, and open to new challenges.

Your responsibilities would include:

• Owning the Customer Ledger and being responsible for keeping it clear and meeting collection targets.
• Acting as a Business Partner to OpCos, including Cash/Pre Legal Collectors, Sales, and Customer Service, to provide timely and accurate data and ensure effective collections and disputes management.
• Managing customer relationships and ensuring a high level of service is provided at all times.
• Handling incoming and outgoing calls with customers.
• Identifying held orders and taking appropriate actions to resolve them.
• Managing the credit limit exceeded process in accordance with credit policy.
• Driving improvements, being customer-oriented, and using language skills to liaise with local customers and understand their pain points.
• Using strong analytical and digital skills to create better insights and ensure disputes are resolved and prevented from repeating.
• Demonstrating proactivity in improving customer satisfaction and reducing dispute-resolution timelines.
• Managing customer queries, solving and closing disputes, and performing root cause analyses.
• Working collaboratively with other HGSS teams to ensure effective delivery of collection and dispute processes and adherence to standards.
• Regularly updating the Team Leader about developments, progress, opportunities, and challenges.
• Driving personal development in finance-specific skills and business knowledge by implementing a development plan.
• Ensuring process controls, policies, and compliance are adhered to, and suggesting improvements as appropriate.
• Maintaining complete and up-to-date process documentation.

You are a good candidate if you have:

• Greek at least at C1 level.
• English at least at B2 level.
• Strong customer focus.
• Strong communication, negotiation, and influencing skills.
• Ability to deal with resistance.
• Understanding of the end-to-end Order to Cash process.
• Business knowledge.
• Experience in a multinational environment, including Shared Services Centres.
• Strong demonstrated use of Excel, Word, and PowerPoint.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. Concerns about possible violations of legal regulations indicated in the Polish Whistleblowing Act or the Code of Business Conduct can be reported to the global team or locally through the appropriate reporting channels.