Atos is seeking a Java SRE Developer based in Phoenix, Arizona.
Key Competencies
Java/JVM, REST APIs, Kubernetes, Couchbase, Oracle, PostgreSQL, Jenkins, XLR, OpenTelemetry, OpenTracing, ELF, Kibana, Elasticsearch, production support, messaging/SMS, DLR, OTP, MO/MT flows, observability, incident management, vendor management, migration and cutover support, and troubleshooting.
Required Technical Skills
- Strong experience with Java/JVM-based applications and production troubleshooting.
- Hands-on knowledge of REST APIs and API-based resource operations.
- Experience supporting applications deployed on Kubernetes.
- Working knowledge of Couchbase in multi-cluster environments, Oracle, and PostgreSQL.
- Experience with Jenkins and XLR for CI/CD and deployment orchestration.
- Strong observability experience using ELF, OpenTracing, and OpenTelemetry.
- Proficiency with Kibana and Elasticsearch for log analysis, troubleshooting, traffic analysis, and operational monitoring.
- Understanding of certificate management, proxies, gateways, APIs, and production connectivity.
Migration and Production Support Skills
- Identify critical and non-critical messaging flows by market and use case.
- Analyze market and event-level trends, TPS, latency, success rates, and failure patterns, including pre- and post-migration comparisons.
- Understand and validate delivery receipts, SLA requirements, bounce and failure codes, and vendor-specific behaviors.
- Validate OTP latency and delivery, DLR processing, opt-out/STOP flows, inbound/MO messaging, and Sender ID failover.
- Build and maintain aggregator monitoring, ELF dashboards, anomaly detection, and market-level alerting.
- Perform live production troubleshooting during migration and post-migration stabilization.
Migration Readiness and Coordination
- Establish and follow vendor escalation paths, SLA commitments, and support procedures.
- Use the Sinch Dashboard and Support Portals for production investigation and support.
- Ensure required system, dashboard, portal, and resource access is available to support teams and MIMs.
- Maintain current vendor contacts and escalation information.
- Document proxy and gateway configurations, certificates, Sender IDs by market and use case, and failover configurations.
- Define, document, and validate rollback plans before migration.
- Coordinate migration activities and communicate status, risks, and issues to stakeholders.
Post-Migration and Syniverse Decommissioning
- Confirm that no production traffic is dispatched to Syniverse before decommissioning.
- Export or retain historical logs and data where required.
- Remove obsolete API and proxy configurations and decommission Syniverse certificates.
- Remove legacy vendor contacts and configurations and update operational documentation.
- Ensure monitoring, alerting, escalation paths, and support procedures reflect the new aggregator environment.
Atos is committed to diversity and inclusion and a fair work environment.