Intern, Transport Coordinator (Senai)

Tasks

Inbound Management (Air Freight / Road Transport)

• Ensure air and road transportation numbers, ASN and confirmation data from vendors are transmitted before shipment arrival and delivered to the service provider operator for customs and forwarding handling.
• Create ASN manually when automatic data transmission fails.
• Match sea shipment invoice numbers against Avis shipping details from vendors.
• Monitor timely compilation and processing of shipping details for customs declaration.
• Sort and organise sea freight invoices against Avis for service provider declaration and the Accounts Department.

Outbound Management

• Liaise with customers on transportation-related issues and coordinate with stakeholders.
• Send outbound flight delay notifications to customers.
• Rectify outbound documentation errors.
• Coordinate cargo pick-up timing and shipment release information.
• Report outstanding cargo and abnormalities to team leads.

Freight Discrepancy Report and Freight Cost Monitoring

• Check and reduce discrepancies in freight estimation.
• Process debit and credit notes for customers and Accounts.
• Prepare supporting invoice documents.

Cost Settlement and Management

• Escalate cost settlement discrepancies.
• Send e-invoices to service providers and customers.
• Prepare proforma invoices and customer invoices.

Certificate of Origin and Letter of Credit Shipments

• Support customs and transportation team leads with cargo inspections, certification and CIPL transport documentation.
• Support escalated shipment bookings and maintain document archive tracking records.

Customer Requirements, Queries and Communication

• Respond to customer transport queries, feedback and special requirements within timelines.
• Meet standard KPIs while maintaining compliance.
• Communicate operational announcements and public holiday planning to relevant stakeholders.

Reporting and Analysis

• Compile and verify transport reports.
• Support transportation tenders and departmental projects through data analysis.
• Maintain records and files, including customer lists, invoices and shipment documentation.

Qualifications

Education: Diploma in Business, Supply Chain Management, Logistics or a related discipline.

Experience: 1–2 years of related experience in supply chain, transportation or logistics; aftersales or parts logistics; and air and road transport operations.

Soft skills: Excellent communication and interpersonal skills, with strong written and verbal English.

Specific knowledge: Knowledge of dangerous goods transport laws, regulations and guidelines for air and road transport, cross-border transport and Free Trade Zone operations. SAP knowledge in TM, ECC, CRM or SCM is an advantage.

Benefits

• Employee events
• Employee discounts
• Possible health benefits
• Possible mobile phone benefit