Intern - Customer Services (Customer Experience & Project Coordination)

Tasks

Mercedes-Benz Hong Kong Limited is responsible for the wholesale business for imported Mercedes-Benz passenger and commercial vehicles in Hong Kong and Macau. The company is seeking a proactive and detail-oriented intern to support Customer Experience and Retention initiatives.

The internship is for six months, starting immediately, and is full-time. Working hours are Monday to Friday, 9 am to 6 pm.

Responsibilities

• Support project-based coordination with the key retail partner on customer experience enhancement and retention initiatives.
• Support the rollout and execution of the CX Engine, including survey rollout coordination, data tracking and follow-up actions.
• Take ownership of assigned project tasks from planning through completion under guidance from the team.
• Coordinate internal and external execution to ensure smooth end-to-end delivery.
• Track regular project proposals from the key retail partner and ensure required information and documents are submitted on time.
• Use structured checklists to flag missing or unclear items before internal review.
• Coordinate between the internal team and the key retail partner to close outstanding gaps.
• Maintain trackers for project and event status, deadlines and outstanding actions.
• Flag delays or blockers and prepare clear progress updates for internal review.
• Support ad-hoc projects, including event support and communications write-ups.
• Support documentation and record-keeping for ongoing projects.

Qualifications

• Undergraduate student in any discipline.
• Comfortable working in a fast-moving, project-based environment.
• Comfortable using spreadsheets to track data and project status.
• Disciplined and reliable in following through on tasks.
• Independent, highly motivated and a good team player.
• Strong sense of accountability and willingness to take ownership.
• Good command of written and spoken English and Cantonese.
• Proficient in Microsoft Word, Excel and PowerPoint.

What You Will Gain

• Hands-on exposure to retail partner management within a premium automotive brand.
• Practical experience in customer experience and retention project execution.
• Training in stakeholder coordination, project tracking and structured proposal review.
• Opportunity to contribute to ongoing business initiatives with visibility to senior management.

Applicants should apply with a full resume and application letter indicating their available internship period.

Benefits

• Events for employees
• Flextime possible
• Hybrid work possible
• Health benefits
• Good public transport
• Barrier-free workplace
• Canteen and café