Infrastructure Data center engineer

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help innovative companies unleash their potential through R&D and engineering services.

Job Description

As an Infrastructure Support Escalation Engineer – Tier 3, you will be a key technical authority within the Collaboration Technology Group, ensuring the availability, stability, and performance of enterprise-grade cloud and data center infrastructure in a global 24x7 environment.

In this role you will play a key role in:

• Ensuring 24/7 availability of the production environment, leading daily operations and serving as the first point of escalation for priority incidents and changes, driving issues through to resolution within agreed SLAs.
• Owning root cause analysis for major incidents, developing and authorising Methods of Procedure documents, and providing advanced troubleshooting across network, compute, storage, and virtualisation platforms.
• Collaborating with design and engineering teams to align infrastructure implementation with product and project requirements and contributing to continuous improvement and process optimisation.
• Participating in Change Advisory Board review meetings and engaging internal and external stakeholders to understand business needs and ensure solutions are fit for purpose.
• Providing technical mentorship and systems training to peers, sharing knowledge across the team, and demonstrating technical leadership in troubleshooting video, web conference, and chat environments.

Your Profile

• A minimum of 8 years of experience in data centre and network environments, ideally within a NOC or TAC, with hands-on expertise in VMware, Cisco UCS, Nexus devices, and HyperFlex solutions.
• Deep technical knowledge of data centre networking technologies, including VXLAN, BGP EVPN, ACI, VPC, STP, HSRP, OSPF, EIGRP, and BGP, plus VMware vSphere and container environments.
• Proven ability to manage and resolve complex incidents and problems in a fast-paced global environment, with understanding of ITIL Event, Incident, Change, Service Request, and Problem Management.
• Strong communication and interpersonal skills, including confidence engaging executive-level stakeholders, leading technical discussions, and delivering customer experiences in a multinational setting.
• Bachelor's degree in a technical field or equivalent practical experience. CCIE Data Center or CCIE Routing & Switching certification, plus scripting and automation experience with Python or Ansible, are advantageous.

What You'll Love About Working Here

• Free access to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google, and others.
• Dedicated innovation labs focused on areas including 5G, 6G, AI, autonomous vehicles, and quantum technologies.
• Career acceleration programs, including the Connected Manager leadership development program.