We are searching for an HPC Field Support Engineer to support a key customer on-site in Linköping, Sweden.
In this role, you will work directly from the customer’s data centre, supporting the installation, maintenance, and day-to-day operation of advanced HPC/AI systems. You will act as the primary interface between the customer and backline support teams, ensuring smooth operations and efficient issue resolution.
You will gain exposure to the full lifecycle of HPC/AI environments, including hardware, system software, and infrastructure support, while developing hands-on technical expertise. This is a great opportunity for candidates early in their careers to gain hands-on experience in hardware support, Linux systems, and HPC environments while working directly with a key customer in a production setting.
Responsibilities
- Provide on-site technical support for HPC/AI systems in a customer data centre
- Perform hardware maintenance and parts replacement, including servers and components
- Deliver Level 1 system software support, primarily in Linux environments
- Troubleshoot hardware, operating system, and basic network-related issues
- Act as the interface between the customer and Bull’s support teams
- Support system installations, upgrades, and lifecycle activities
- Participate periodically in HPC/AI deployments across Europe
- Ensure high system availability and contribute to continuous improvement of support processes
Skills & Competencies
- Hands-on experience with computer hardware, including building, repairing, and maintenance
- Good working knowledge of Linux systems
- Basic shell scripting skills
- Understanding of networking fundamentals and network security
- Strong technical interest in computing infrastructure and engineering
- Strong communication skills and the ability to explain technical topics clearly
- Confidence working with both technical and non-technical stakeholders
- Good interpersonal skills and the ability to build trust with customers
- Problem-solving mindset with curiosity and willingness to learn
- Good organisation and strong attention to detail
Why apply?
This is a great opportunity to develop hardware and system software engineering skills while gaining hands-on experience working closely with customer technical teams to maintain high-end HPC/AI systems.
As part of a comprehensive technical training program, you will receive practical training in system hardware maintenance, HPC cluster management software, and high-performance storage, helping you build a strong foundation in high-performance computing environments.
What We Offer
- Hands-on experience with cutting-edge HPC and AI systems
- Structured technical training in hardware, cluster management, and high-performance storage
- Exposure to the full HPC/AI lifecycle
- A dynamic and international working environment
- Opportunities for professional growth and long-term career development
- A collaborative and supportive team culture
- Access to a strong technical network to support your development in HPC engineering