Crédit Agricole Immobilier Property Management is becoming the leader in institutional property management in France, offering comprehensive support across residential, office, and retail assets.
As a Hospitality Manager, you will act as the on-site coordinator, creating the conditions to improve occupants’ wellbeing and satisfaction. This versatile role involves working with numerous stakeholders, monitoring provider performance, collaborating with the client’s operations teams, and using internal information systems to facilitate reporting.
Main responsibilities
Occupant satisfaction
- Ensure excellent operational control of the sites.
- Propose solutions to anticipate malfunctions that could inconvenience occupants.
- Communicate effectively with occupants.
- Assist with environmental and event campaigns.
Communication and client relations
- Provide continuous information, advice, assistance, and monitoring.
- Help deliver cost-effective and innovative services.
- Manage the quality of site specifications.
- Support site visits.
- Declare incidents.
- Assist with event activities.
- Maintain relationships with Building Managers and Technicians.
Control and auditing
- Coordinate and supervise services provided by contractors.
- Monitor the proper handling of occupants’ intervention requests.
- Implement and monitor periodic quality checks.
- Proactively supervise operations through a structured control methodology.
Reporting and information sharing
- Present regular reports to the client’s operations teams.
- Incorporate data from multi-technical, multi-service, and cross-functional providers into reports when requested.
- Prepare activity and communication reviews, including 8D reports, monthly activity reports, key figures, and highlights.
Ticketing
- Act as the interface with providers for handling intervention requests.
Profile
- Bac+2 or equivalent higher education in hospitality, facilities services, office management, and/or hospitality management.
- Significant customer relationship experience, ideally in hospitality management, with at least 3 years of experience.
- Strong interpersonal and communication skills, listening ability, and empathy.
- Service orientation and concern for the company’s image.
- Diplomacy and the ability to reconcile divergent interests.
- Organization, rigor, method, and the ability to manage priorities.
- Ability to coordinate and manage multiple stakeholders.
- Comfort with IT and proficiency in Outlook, Word, PowerPoint, and Excel.
Additional information
- Fixed-term contract.
- Position based in La Défense, France.
- Non-managerial position.
- Starting date: 20 November 2026.
- Duration: 6.
- All job offers are open to persons with disabilities.