Head of Recruitment and Training - Star Pubs

Fancy shaping how Star Pubs attracts, recruits, develops and supports the people who run our pubs?

HEINEKEN is looking for a Head of Recruitment and Training to lead its end-to-end Licensee Attraction, Recruitment and Capability strategy. This senior leadership role will create a market-leading approach to attracting, developing and supporting pub operators across the UK.

About the role

You'll lead a direct team of four and a wider team of 19 across Recruitment, Attraction and Training, covering Attraction Marketing, Licensee recruitment and the operator capability agenda across the Just Add Talent and Leased & Tenanted businesses.

Your focus will be the entire operator journey, from discovering an opportunity with Star Pubs through recruitment, onboarding, capability development and ongoing business support.

• Own the strategy for attracting high-quality operators and building sustainable talent pipelines.
• Lead the capability strategy, including onboarding, apprenticeships, digital learning and modern learning experiences.
• Use data and insight to improve attraction and conversion, reduce vacancy periods and support operator profitability and retention.
• Work with Operations, Property, Investment and Marketing teams to provide insight and recommendations to the Star Leadership Team.

About you

We're looking for a strategic and commercially minded leader who can turn ambitious ideas into measurable results.

• Significant leadership experience in hospitality, retail, recruitment, learning and development, business development or another commercially focused environment.
• A proven track record of leading teams, driving change and delivering results through others.
• Experience building talent pipelines, improving attraction and conversion performance, and developing capability programmes.
• Strong data, stakeholder management and cross-functional influencing skills.
• Experience in the licensed trade, hospitality, or with owner-operators, franchisees, licensees or similar partner-led businesses is advantageous.

What success looks like

• Building a strong pipeline of high-quality operators across Just Add Talent and Leased & Tenanted.
• Improving attraction, application and conversion performance.
• Reducing vacancy periods and improving appointment rates.
• Developing stronger succession plans and future operator pipelines.
• Improving operator profitability, retention and long-term success.
• Delivering engaging capability programmes and modern learning solutions.

Benefits and rewards

• Salary of £68,000 - £78,000 depending on experience.
• 15% benefits allowance taken as cash, plus annual commercial bonus.
• Company-funded private medical healthcare.
• Double-matched pension up to 10%.
• Meal and broadband allowance.
• 35 days annual leave plus 3 public holidays.
• Flexible benefits and a retail discounts platform.
• Quarterly allowance to purchase HEINEKEN ciders and beers.

About Star Pubs

Star Pubs is part of HEINEKEN UK. The vast majority of its 2,400 pubs are leased to small businesses and entrepreneurs, while around 240 operate on the Just Add Talent model.