Gestionnaire Relation Client H/F

Job description

Within Crédit Agricole Assurances (CAA), the Customer Relations Manager assists and supports customers, partners, third parties and beneficiaries throughout their insurance and contract journeys.

The Customer Relations service, which includes around thirty employees, handles calls from customers and the company’s commercial partners and contributes to contract administration in compliance with confidentiality, ethical and medical secrecy requirements.

Responsibilities

• Handle incoming calls.
• Respond to requests for information.
• Inform, advise and support customers and the network on applications, compensation claims and contracts while respecting medical confidentiality.
• Request additional information or documents needed to complete files.
• Handle complaints from policyholders and partners in accordance with internal procedures.
• Process certain basic administrative tasks.
• Complete activity reporting tools.

Requirements

• A Bac+2 or bachelor's degree in banking and insurance or customer relations is desirable.
• Ideally, initial experience in a customer relations centre and/or insurance.
• Strong interpersonal skills, customer service orientation and clear communication.
• Rigor, organisation, responsiveness and respect for deadlines.
• Good written communication skills for new communication channels such as chat and email.

Crédit Agricole Assurances places people at the heart of its transformations and is committed to diversity and inclusion. All job offers are open to people with disabilities.