Gestionnaire de sinistres H/F

Helping policyholders when they experience unexpected events is the role of our claims handlers across 15 claims management units in France. Our growing claims management unit is looking for a claims handler, whether a beginner or experienced professional, to strengthen its teams.

This customer-focused role requires strong interpersonal skills, confidence on the telephone and a desire to help others. You will receive training in our Relationship Excellence model and, depending on the unit's needs, in various insurance products, including automobile, home and personal accident policies, as well as policies for professionals, artisans, retailers and liberal professions.

Missions

• Take calls from policyholders and help them manage their claims, including motor and home claims.
• Review coverage, determine liability and arrange expert assessments where necessary.
• Negotiate the value of the loss directly with policyholders when required.
• Offer services suited to repairing the claim.
• Manage policyholders' files from opening through closure, in accordance with technical rules and with support from the team and technical managers.

Our management model encourages trust and initiative. After two years, claims handlers with strong development potential who are mobile throughout France may join the Filière Courte, an accelerated career programme leading to management or technical management positions.

Benefits and compensation

• 82 days of remote work per year, representing 40% of annual full-time working time.
• 32 days of paid leave plus approximately 11 RTT days.
• Fixed gross salary from €27,000, plus collective variable compensation, quality bonus, seniority bonus and employee savings scheme with employer matching.
• Banking benefits, CSE benefits, time savings account and family health insurance, with 76% of contributions paid by the employer.
• Annual sustainable mobility allowance of €600 to €700.
• Meal vouchers worth €11 per working day, with 60% paid by the employer.

All positions are open to people with disabilities.

Profile

A Bac or Bac+2/3 qualification, or equivalent, in insurance is an advantage. Experience in insurance or claims management is helpful, but applicants unfamiliar with these fields are also welcome. Experience in telephone-based customer service is required.

You have strong interpersonal skills, an excellent customer service orientation, listening skills, empathy, team spirit, initiative, common sense and curiosity.