Full Time Team Leader, adidas Outlet Store McArthurGlen (#2023)

Purpose

Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures to drive store objectives.

Key Responsibilities

• Guide daily store operations and hourly associate activities to provide excellent customer service and maximize sales.
• Provide positive reinforcement and training to hourly associates.
• Conduct individual and small-group training on product knowledge, store activities, job duties, policies, and procedures.
• Assist with applicant and new-hire documentation.
• Support merchandise displays, staffing, labor cost control, point-of-sale operations, product flow, ticketing, shipments, markdowns, and floor changes.
• Perform sales, customer service, merchandising, cashiering, stock location, and store upkeep duties while leading by example.
• Resolve customer complaints and returned-merchandise issues and ensure the highest level of adidas service.
• Use selling techniques, including add-on sales and product knowledge, to achieve store and position sales goals and train other employees.
• Perform other duties as assigned by the Store Manager.

Knowledge, Skills and Abilities

• Ability to follow written, oral, or diagrammed instructions and resolve problems in standardized situations.
• Ability to use MS Word, Excel, Outlook, and a point-of-sale system.
• Good judgment, decision-making, verbal communication, and written communication skills.
• Ability to work varied schedules, including evenings, weekends, statutory holidays, and overtime during peak periods.
• Ability to frequently stand, walk, use hands, reach, and lift up to 12 kg; occasional lifting up to 34 kg is required.

Qualifications

• Must have or be pursuing a high school diploma or GED.
• Three to six months of retail experience is preferred.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company is committed to diversity, equity, and inclusion and to building an inclusive culture.