Forward Deployed AI Engineer - ServiceNow (Global role)

Atos is seeking a ServiceNow Developer – AI & Intelligent Workflow Automation to design, configure, and develop advanced solutions on the ServiceNow platform. The role focuses on AI-driven automation, digital workflows, enterprise service management, Now Assist, AI Agents, GenAI workflows, and enterprise integrations.

This is a hands-on development role offering opportunities to contribute to innovation, reusable accelerators, and next-generation AI-enabled workflow solutions.

Scope of the Role

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.
• Develop and maintain scoped applications using ServiceNow Studio.
• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.
• Build AI-powered automation and conversational workflow solutions.
• Translate functional and technical requirements into scalable and efficient technical solutions.
• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.
• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.
• Participate in peer reviews and contribute to development governance standards.
• Support platform upgrades, enhancements, and release management activities.
• Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise systems.
• Support workflow orchestration across multiple enterprise applications.
• Participate in AI-driven automation and enterprise integration initiatives.
• Contribute to reusable integration frameworks and accelerators.

Required Experience and Capabilities

• 7+ years of relevant ServiceNow platform development experience, including intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.
• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
• Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.
• Experience with at least two ServiceNow modules, such as ITSM, HRSD, CSM, ITOM, Service Catalog, or custom applications.
• Experience with Now Assist, GenAI Skills, AI Agents or agentic workflows, AI Search, and Predictive Intelligence.
• Familiarity with A2A and MCP-based AI integration approaches is an advantage.
• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.
• Experience with enterprise integrations and automation use cases.
• Strong analytical, debugging, and problem-solving skills.
• Good communication and stakeholder collaboration skills.
• Ability to participate in solution design workshops and technical discussions.
• Ability to support deployment, UAT, hypercare, and post-production stabilization activities.

Preferred Skills

• Exposure to CRM workflows and customer operations.
• Understanding of cloud platforms such as AWS or Azure.
• Exposure to low-code/no-code workflow automation.
• Experience in Agile/Scrum delivery models.
• Knowledge of DevOps and release management processes.

Preferred Certifications

• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS certifications
• Data Foundation - CMDB, CSDM
• Micro-certifications in AI or GenAI capabilities

Atos states that diversity and inclusion are embedded in its DNA and highlights its commitment to a fair work environment and corporate social responsibility.