Forward Deployed AI Engineer - ServiceNow (Global role)

About Atos Group

Atos Group is a global leader in digital transformation with approximately 56,000 employees and annual revenue of approximately €7.2 billion, operating in 54 countries under two brands: Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group provides tailored AI-powered, end-to-end solutions for all industries.

Scope of the Role

ServiceNow Forward Deployed AI Engineer is a senior technical leadership position within the Global ServiceNow Portfolio Organization, reporting directly to the CTO or Portfolio Lead and operating as a key member of the global leadership team. The role works with international stakeholders, product leaders, architects, and engineering teams to drive engineering innovation and technology strategy globally.

The position leads development of next-generation accelerators, shapes the architecture of advanced GenAI and Agentic AI capabilities, and builds differentiated intellectual property for Atos' global ServiceNow portfolio.

Key Responsibilities

• Design, configure, and develop ServiceNow solutions across enterprise modules and custom applications.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.
• Develop and maintain scoped applications using ServiceNow Studio.
• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.
• Build AI-powered automation and conversational workflow solutions.
• Translate functional and technical requirements into scalable technical solutions.
• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.
• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.
• Participate in peer reviews and contribute to development governance standards.
• Support platform upgrades, enhancements, and release management activities.
• Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise systems.
• Support workflow orchestration across multiple enterprise applications.
• Contribute to reusable integration frameworks and accelerators.

Required Experience and Capabilities

• Seven or more years of relevant ServiceNow platform development experience, including intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.
• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
• Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.
• Experience with at least two ServiceNow modules, such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
• Experience with Now Assist, GenAI Skills, AI Agents or Agentic Workflows, AI Search, and Predictive Intelligence.
• Familiarity with A2A and MCP-based AI integration approaches is an advantage.
• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.
• Experience with enterprise integrations and automation use cases.
• Strong analytical, debugging, problem-solving, communication, and stakeholder collaboration skills.
• Ability to participate in solution design workshops and technical discussions.
• Ability to support deployment, UAT, hypercare, and post-production stabilization.

Preferred Skills

• Exposure to CRM workflows and customer operations.
• Understanding of AWS or Azure.
• Exposure to low-code/no-code workflow automation.
• Experience in Agile/Scrum delivery models.
• Knowledge of DevOps and release management processes.

Preferred Certifications

• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS certifications
• Data Foundation certifications in CMDB and CSDM
• Micro-certifications in AI and GenAI capabilities

Our Offering

• Global cutting-edge IT projects shaping the future of digital and positively impacting the environment.
• Wellbeing programs, work-life balance, integration events, and passion-sharing events.
• Attractive salary and company initiative benefits.

Atos embeds diversity and inclusion in its DNA and is committed to a fair work environment.