Fortinet Firewall, Web Application Firewall Consultant

Atos is seeking an experienced Associate Manager – Network & Security Operations to lead a team responsible for managing and securing enterprise network and security infrastructure in a 24x7 managed services environment.

The role requires hands-on expertise in Fortinet Firewalls, Akamai Web Application Firewall (WAF), Check Point Security Technologies, Server Load Balancers, and Zscaler Proxy, together with strong leadership, escalation management, customer engagement, SLA compliance, and operational governance capabilities.

Location and Employment

• Location: Mumbai / Bangalore
• Experience: 6+ years overall, with a minimum of 5+ years of Fortinet Firewalls and Akamai WAF experience
• Employment type: Full-time
• Shift: 24x7 operations support

Primary Skills Required

• Fortinet Firewalls
• Akamai Web Application Firewall (WAF)
• Check Point Firewalls
• IPS Blade, Threat Prevention Blade, and Antivirus & Anti-Bot Blade
• Server Load Balancers
• Zscaler Proxy
• Routing and switching concepts
• Security operations and incident management

Secondary Skills

• Intrusion Prevention Systems (OT IDS)
• Network Access Control (NAC)
• Security technology evaluation and recommendations
• Risk assessment management

Key Responsibilities

Team Leadership and Operations Management

• Lead and mentor a team of security and network engineers in a 24x7 support environment.
• Manage shift rosters, resource planning, and conflict resolution.
• Provide guidance and support for technical escalations.
• Ensure operational efficiency and continuous service improvement.

Security and Infrastructure Management

• Review and approve firewall requests with appropriate security recommendations.
• Oversee administration and support of Fortinet, Check Point, Akamai WAF, Zscaler, and load balancing solutions.
• Investigate security incidents and implement preventive measures.
• Monitor security alerts, malware incidents, and asset monitoring notifications while ensuring SLA adherence.

Governance, Risk and Compliance

• Track and drive closure of risk assessment action items.
• Support closure of observations identified during ISO audits, configuration assessments, vulnerability assessments, and internal and external penetration tests.
• Ensure compliance with security policies, standards, and procedures.

Change and Service Management

• Validate and approve change requests submitted by team members.
• Review operational reports and ensure timely submission within agreed SLAs.
• Review daily, weekly, and monthly operational checklists and reports.
• Maintain accurate reporting and governance dashboards.

Customer Engagement and Technical Advisory

• Participate in customer proof-of-concepts and provide technical sign-off.
• Deliver value-added recommendations during customer engagements.
• Evaluate and recommend new technologies for enterprise security environments.
• Define transition and handover plans for onboarding or offboarding technologies and services.

Documentation and Process Improvement

• Review and enhance standard operating procedures, knowledge base articles, and operational processes.
• Ensure process standardization and continuous improvement across services.
• Maintain technical documentation and operational governance artefacts.

Platform Oversight

Review reports and changes related to Active Directory, DNS, DHCP, and Windows patch management, ensuring adherence to established operational and security standards.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cyber Security, or a related field.
• Minimum 10+ years of IT infrastructure or security experience.
• Minimum 5+ years of experience leading technical teams.
• Strong understanding of enterprise network security architecture and operations.
• Experience working in managed services or global delivery environments.
• Excellent stakeholder management, communication, and leadership skills.

Preferred Certifications

• Fortinet NSE certifications
• Check Point CCSA / CCSE
• Akamai Security certifications
• Zscaler certifications
• CCNP Security / Cisco certifications
• ITIL Foundation
• CISSP, CISM, or equivalent security certifications

What We're Looking For

• Strong leadership and people management skills
• Ability to manage critical incidents and escalations
• Customer-focused mindset with excellent problem-solving abilities
• Proven experience driving operational excellence and SLA compliance
• Strategic thinking combined with hands-on technical expertise

Atos states that diversity and inclusion are embedded in its culture and highlights its commitment to a fair work environment and environmental, social, and governance initiatives.