Become a Part of the NIKE, Inc. Team. NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
In NIKE Retail Stores, a department manager is called a “Coach.” As a Coach, you will use your expertise in exceptional consumer service to deliver a premium brand experience, lead and motivate employees, manage daily department operations, reach sales targets, identify improvements based on consumer feedback, support NIKE initiatives and ensure compliance with NIKE standards and guidelines.
Commercial
- Lead a team delivering efficient product receiving, inventory accuracy and visual presentation standards.
- Ensure inventories run smoothly and the sales floor remains full, presentable and on brand.
- Oversee the overall product journey in store alongside department leads.
- Manage monthly initiative launches and use reporting tools to make commercial decisions.
- Achieve accurate inventory to fulfill digital orders.
Athlete Experience
- Ensure the team delivers the highest quality athlete experience.
- Lead team engagement in NIKE Community Ambassador activities.
- Partner with senior store leadership on hiring and onboarding.
- Manage store scheduling and help maintain a positive NIKE culture.
Consumer Experience
- Lead by example in delivering sales floor service and bringing the consumer journey to life.
- Ensure the team has brand knowledge covering consumer service and digital service enablers.
- Complete specific training and share completion with athlete services.
- Use data and analytics to provide insights and support continuous improvement with senior store leadership.
What you get
- Attractive salary that evolves with the market and experience.
- Opportunity to receive monthly bonus payments.
- Online and in-store employee discounts.
- Benefits package, pension and share scheme.
- Development and career opportunities.
- Regular training on leadership, sales and products.
- A dynamic environment supporting Diversity, Equity & Inclusion.
- Staff dress, access to sports activities and opportunities to participate in unique NIKE moments.
What you bring
- A passion for NIKE and/or love of sport.
- Experience in retail and/or leadership positions.
- Very good written and spoken English.
- Experience and competency in exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong communication skills.
- Flexibility to work shifts and weekends.
NIKE, Inc. is an equal opportunity employer and offers a diverse and inclusive culture, professional development and a total rewards package.