Floor Manager - Service Coach - Chelsea Kings Road

NIKE, Inc. is looking for a service-focused Floor Manager to join the team at Nike Chelsea Kings Road, its pinnacle London destination for Nike Women. The role is responsible for delivering exceptional consumer service and ensuring a premium brand experience.

What you’ll do

As a Coach, you will coordinate, coach and motivate employees in your department while maintaining an excellent work atmosphere. You will support daily business management, achieve sales targets, and help deliver digital services, visual merchandising, sales floor execution and promotional campaigns.

• Lead efficient product receiving, inventory accuracy and visual presentation standards.
• Ensure the sales floor is full, presentable and aligned with brand standards.
• Oversee the product journey in store and support monthly initiative launches.
• Use reporting tools to make commercial decisions and fulfill digital orders accurately.
• Equip the team to deliver a high-quality athlete experience.
• Lead team engagement in NIKE Community Ambassador activities.
• Support hiring and onboarding with senior store leadership.
• Manage store scheduling and help maintain a positive NIKE culture.
• Lead sales floor service and bring the consumer journey to life.
• Ensure the team has brand knowledge covering consumer service and digital service enablers.
• Use data and analytics to identify insights and drive continuous improvement.

What you’ll get

• Competitive compensation and benefits package.
• Opportunity for a quarterly performance-based bonus.
• Supportive team culture focused on Diversity, Equity & Inclusion.
• Employee discounts and a new NIKE outfit for the sales floor.
• Career opportunities at the forefront of the sports and fashion industry.

Qualifications

• Four years of customer service and/or retail experience, including at least one year in a Floor Manager function.
• Ability to coach and develop a strong team.
• Effective communicator, brand ambassador and innovative leader.
• Demonstrated ability to apply product sales techniques.
• Flexible availability for retail hours, including days, evenings, weekends and holidays.

NIKE, Inc. is an equal opportunity employer committed to a diverse and inclusive workplace.