Become a part of the NIKE, Inc. team. As a Coach, you will deliver exceptional consumer service and ensure a premium brand experience. You will coordinate, coach, and motivate employees in your department, maintain an excellent work atmosphere, and support daily business operations to achieve sales targets.
You will support digital services, visual merchandising, the sales floor, promotional campaigns, problem-solving with store leadership, and compliance with Nike standards and guidelines.
Commercial
- Lead a team delivering efficient product receiving, inventory accuracy, and visual presentation standards.
- Ensure inventories run smoothly and the sales floor remains full, presentable, and aligned with brand standards.
- Oversee the overall product journey in store alongside department leads responsible for product receiving and visual presentation.
- Manage monthly initiative launches and use reporting tools to make commercial decisions.
- Achieve accurate inventory to fulfill digital orders.
Athlete Experience
- Equip the team to deliver the highest-quality athlete experience.
- Lead team engagement in Nike Community Ambassador activities.
- Partner with senior store leadership on hiring and onboarding.
- Manage store scheduling and help maintain a positive Nike culture.
Consumer Experience
- Lead by example in delivering sales-floor service and bringing the consumer journey to life.
- Equip the team with brand knowledge covering consumer service and digital service enablers.
- Complete specific training and share completion with athlete services.
- Use data and analytics to provide insights and partner with senior store leadership on continuous improvement.
What you get
- Compensation and benefits package.
- Opportunity for a quarterly performance-based bonus.
- Supportive team focused on Diversity, Equity & Inclusion.
- Career opportunities at the forefront of the sports and fashion industry.
- Online and in-store employee discounts and a Nike outfit for the sales floor.
Qualifications
- Advanced customer service skills and demonstrated ability to lead a shop-floor or department team in creating a unique customer experience.
- Ability to coach and develop a strong team.
- Effective communicator, brand ambassador, and innovative leader.
- Demonstrated ability to apply product sales techniques.
- Flexibility to work retail hours, including days, evenings, weekends, and holidays, depending on business needs.
Relocation is not offered for this role.
NIKE, Inc. is an equal opportunity employer.