Floor Manager (Coach) – Nike Lelystad Batavia Stad Fashion Outlet

Join the Nike Lelystad team as a Floor Manager (Coach). You will deliver exceptional consumer service and ensure a premium brand experience while coordinating, coaching, and motivating employees in your department.

You will support daily business management in your area to achieve sales targets across digital services, visual merchandising, the sales floor, and promotional campaigns. You will identify and solve problems with store leadership, act as a brand ambassador for Nike initiatives, and ensure compliance with Nike standards and guidelines.

Commercial

• Lead a team delivering efficient product receiving, inventory accuracy, and visual presentation standards.
• Ensure inventories run smoothly so the sales floor remains full, presentable, and aligned with brand standards.
• Oversee the overall product journey in store alongside department leads responsible for product receiving and visual presentation.
• Manage monthly initiative launches and use reporting tools to support commercial decisions.
• Achieve accurate inventory to fulfill digital orders.

Athlete Experience

• Ensure the team delivers the highest-quality athlete experience.
• Lead team engagement in Nike Community Ambassador activities.
• Partner with senior store leadership on hiring and onboarding.
• Manage store scheduling.
• Work collaboratively with the store team to implement and maintain a positive Nike culture.

Consumer Experience

• Lead by example in delivering sales-floor service and bringing the consumer journey to life.
• Ensure the team has brand knowledge covering consumer service and digital service enablers.
• Complete specific training and share completion with athlete services.
• Use data and analytics to provide insights and support continuous improvement with senior store leadership.

What you get

• Compensation and benefits package.
• Performance-based bonus incentives.
• A supportive team that values diversity, equity, and inclusion.
• A career with a company at the forefront of the sports and fashion industry.
• Online and in-store employee discounts and a new Nike outfit for the sales floor.

Qualifications

• Advanced customer service skills and demonstrated ability to lead a shop-floor or department team in creating a unique customer experience.
• Ability to coach and develop a strong team.
• Effective communicator, brand ambassador, and innovative leader.
• Demonstrated ability to apply product sales techniques.
• Flexibility to work retail hours, including days, evenings, weekends, and holidays, based on business needs.

Relocation is not offered for this role.

NIKE, Inc. is an equal opportunity employer.