Floor Manager Coach - Nike Amsterdam Osdorp

What you bring

Join the NIKE, Inc. team as a Coach. You will deliver exceptional consumer service and ensure a premium brand experience while coordinating, coaching, and motivating employees in your department. You will support daily business management to achieve sales targets across digital services, visual merchandising, the sales floor, and promotional campaigns. You will identify and solve problems with store leadership, act as a brand ambassador, and ensure the store complies with NIKE standards and guidelines.

Coaches specialize in one business area while supporting cross-functionally.

Commercial

• Lead a team delivering efficient product receiving, inventory accuracy, and visual presentation standards.
• Ensure inventories run smoothly so the sales floor remains full, presentable, and aligned with brand standards.
• Work alongside department leads overseeing product receiving and visual presentation while managing the overall product journey in store.
• Manage monthly initiative launches and use reporting tools to make commercial decisions.
• Achieve accurate inventory to fulfill digital orders.

Athlete experience

• Equip the team to deliver a high-quality athlete experience.
• Lead team engagement in NIKE Community Ambassador activities.
• Partner with senior store leadership on hiring and onboarding.
• Manage store scheduling and help maintain a positive NIKE culture.

Consumer experience

• Lead by example in delivering sales-floor service and bringing the consumer journey to life.
• Ensure the team has brand knowledge covering consumer service and digital service enablers.
• Complete specific training and share completion with athlete services.
• Use data and analytics to provide insights and drive continuous improvement with senior store leadership.

What you get

• Compensation and benefits package.
• Quarterly performance-based bonus opportunity.
• Supportive team valuing Diversity, Equity & Inclusion.
• Career opportunities at a leading sports and fashion company.
• Online and in-store employee discounts and a NIKE outfit.

Qualifications

• Advanced customer service skills and demonstrated ability to lead a shop-floor or department team in creating a unique customer experience.
• Ability to coach and develop a strong team.
• Effective communicator, brand ambassador, and innovative leader.
• Demonstrated ability to apply product sales techniques.
• Flexibility to work retail hours, including days, evenings, weekends, and holidays, based on business needs.

Relocation is not offered for this role.

NIKE, Inc. is an equal opportunity employer.