Floor Manager (Coach) - London Icon

NIKE, Inc. is looking for a Coach to support its retail team at the London Icon store. In Nike retail stores, a department manager is called a Coach.

What you will do

• Deliver a premium brand experience to consumers.
• Lead, coach and motivate employees in your department.
• Manage daily business to reach sales targets, including digital services, visual merchandising and the sales floor.
• Identify and improve areas based on consumer feedback.
• Act as a brand ambassador for Nike initiatives and train your team.
• Ensure the store complies with Nike standards and guidelines.
• Cooperate with business partners across stores and headquarters.

Coach role areas

• Commercial: Lead product receiving, inventory accuracy, visual presentation, initiative launches, reporting and digital-order fulfillment.
• Athlete Experience: Lead team engagement, support hiring and onboarding, manage scheduling and maintain a positive Nike culture.
• Consumer Experience: Lead sales-floor service, develop brand knowledge, complete training and use data to support continuous improvement.

What you get

• Attractive salary and potential monthly bonus payments.
• Online and in-store employee discounts.
• Benefits package, pension and share scheme.
• Development and career opportunities with regular leadership, sales and product training.
• A dynamic environment focused on Diversity, Equity & Inclusion.
• Sports activities and opportunities to participate in Nike moments.

What you bring

• Passion for Nike and/or love of sport.
• Experience in retail and/or leadership positions.
• Very good written and spoken English.
• Experience serving consumers exceptionally.
• Ability to coach and develop a strong team.
• Strong communication skills.
• Flexibility to work shifts and weekends.

NIKE, Inc. is an equal opportunity employer.