Nike Ashford is looking for a Floor Manager (Coach), full time, 40 hours per week, to provide world-class service to consumers.
What you bring
As a Coach, you will deliver exceptional consumer service and ensure a premium brand experience. You will coordinate, coach, and motivate employees in your department, support daily business management and sales targets, solve problems with store leadership, and act as a brand ambassador for Nike initiatives.
Coaches specialize in one business area while supporting cross-functionally.
Commercial
- Lead a team delivering efficient product receiving, inventory accuracy, and visual presentation standards.
- Ensure inventories run smoothly so the sales floor remains full, presentable, and aligned with brand standards.
- Oversee the overall product journey in store alongside department leads.
- Manage monthly initiative launches and use reporting tools to make commercial decisions.
- Achieve accurate inventory to fulfill digital orders.
Athlete Experience
- Equip the team to deliver a high-quality athlete experience.
- Lead team engagement in Nike Community Ambassador activities.
- Partner with senior store leadership on hiring and onboarding.
- Manage store scheduling.
- Help implement and maintain a positive Nike culture.
Consumer Experience
- Lead by example in sales-floor service and bring the consumer journey to life.
- Ensure the team has brand knowledge covering consumer service and digital service enablers.
- Complete training and share completion with athlete services.
- Use data and analytics to provide insights and drive continuous improvement with senior store leadership.
What you get
- Compensation and benefits package.
- Opportunity for a quarterly performance-based bonus.
- Supportive team valuing Diversity, Equity & Inclusion.
- Career opportunities in the sports and fashion industry.
- Online and in-store employee discounts and a Nike outfit.
Qualifications
- Advanced exposure to retail and people management, with demonstrated ability to lead a shop floor or department and create a unique customer experience.
- Experience impacting business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
- Ability to identify training needs, conduct in-person learning activities, and track cohort progress.
- Ability to use tools for conflict resolution and employee coaching and counseling.
Availability
Flexible scheduling and availability to work full-time retail hours, including days, evenings, weekends, and holidays, based on department and store needs.
International relocation support is not provided for this role.
NIKE, Inc. is an equal opportunity employer.