Flagship Specialist, Women's Department - (Full Time) - adidas Flagship Store

Purpose & Overall Relevance for the Organization

To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store. To assist in the end-to-end service experience for all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for Flagship and creators club consumers.

Be the first contact a consumer meets within the designated consumer touchpoint and use knowledge and experience of products, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs. Aid a culture of consumer centricity within the designated consumer touchpoint.

Key Responsibilities

• Exhibit consumer service behaviours and be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values.
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
• Provide a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Support a designated consumer touchpoint, such as the Football department, Running Department, Concierge Desk/team, third-party Services, Test & Create Zone, Lounge Areas, Digital Takeover or Maker Lab.
• Assist in the seamless execution of in-store activation events in collaboration with Specialists, Experts, SCEM, the Key City Marketing Activation Manager, VM and Retail Operations.
• Help maintain standards within designated areas and collaborate with the Flagship team to ensure a unique experience.
• Complete applicable training programs and comply with operational procedures.
• Provide feedback on consumer trading patterns to help drive store KPIs.
• Drive a service culture by ensuring all activities are centered on the consumer.
• Offer suggestions and ideas to improve operations and processes within the area of expertise.
• Collaborate with the Flagship Team to actively reduce loss.
• Communicate a desire to learn and seize opportunities to drive personal development and performance.
• Deliver personalized and relevant consumer service at the designated touchpoint.
• Take ownership of relevant consumer engagement KPIs and personal performance.
• Support the development and maintenance of a positive working culture throughout the store.

Key Relationships

Consumers, peers, Store Director and Consumer Experience Team.

Knowledge, Skills and Abilities

Required Education and Experience / Minimum Qualifications

• Minimum 1 year of experience working in a sports or fashion consumer- and commercially focused retail environment or area of specialism.
• Experience managing a high-level retail image and delivering an in-store consumer experience.

Culture

At adidas, we have a winning culture. We foster the athlete's mindset through courage, ownership, innovation, teamplay, integrity and respect.

adidas believes that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage. By recruiting talent and developing people to reflect the diversity of consumers and communities, adidas fosters a culture of inclusion.