Flagship Running Specialist, Women's Department (Full Time) - adidas LDN Flagship Store, Oxford St

Purpose & Overall Relevance for the Organization

To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store. To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.

To be the specialist within the designated consumer touchpoint and have a comprehensive knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs. To aid a culture of consumer centricity within the designated consumer touchpoint.

Key Responsibilities

• Role model consumer service behaviours.
• Demonstrate confidence in knowledge of the specialist area and optimise all consumer interactions within the designated consumer touchpoint.
• Promote efficient ways to manage the consumer life cycle, including all the steps consumers go through when interacting with organisations.
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
• Improve the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Support a designated consumer touchpoint, such as the Football department, Running Department, Concierge Desk/team, third-party services, Test & Create Zone, Lounge Areas, Digital Takeover or Maker Lab.
• Assist in the seamless execution of in-store activation events in collaboration with the Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations.
• Collaborate with the Experts and SCEM to ensure a unique Flagship experience at the designated touchpoint and support training, scheduling, coaching and feedback for Specialist and Generalist staff.

Our Culture

At adidas we have a winning culture. We foster the athlete’s mindset through behaviours that enable and develop our people and are at the core of our unique company culture.

• Courage: Speak up when you see an opportunity; step up when you see a need.
• Ownership: Pick up the ball. Be proactive, take responsibility and follow through.
• Innovation: Elevate to win. Be curious, test and learn new and better ways of doing things.
• Teamplay: Win together. Work collaboratively and cultivate a shared mindset.
• Integrity: Play by the rules. Hold yourself and others accountable to company standards.
• Respect: Value all players. Display empathy, be inclusive and show dignity to all.

Diversity, Equity and Inclusion

At adidas, we strongly believe that embedding diversity, equity and inclusion into our culture and talent processes gives our employees a sense of belonging and our brand a competitive advantage. By recruiting talent and developing our people to reflect the diversity of our consumers and communities, we foster a culture of inclusion.