Flagship Generalist, Men's Department (Replenishment) - (Full Time) - adidas Flagship Store

Purpose & Overall Relevance for the Organization

To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store. To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for Flagship and Creators Club consumers.

Be the first contact a consumer meets within the designated consumer touchpoint and have knowledge and experience of products, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs.

Key Responsibilities

• Exhibit consumer service behaviours.
• Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values.
• Foster consumer loyalty through high-quality interactions at each step within the designated consumer touchpoint.
• Provide a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Support a designated consumer touchpoint, such as the Football department, Running Department, Concierge Desk/team, third-party services, Test & Create Zone, Lounge Areas, Digital Takeover or Maker Lab.
• Assist in the seamless execution of in-store activation events in collaboration with relevant teams.
• Collaborate with Specialists, Experts and the Senior Consumer Experience Manager to ensure a unique Flagship experience.
• Complete applicable training programs and comply with operational procedures.
• Provide feedback on consumer trading patterns to help drive store KPIs.
• Drive a service culture by ensuring activities are centered on the consumer.
• Suggest improvements to operations and processes within the area of expertise.
• Collaborate with the Flagship Team to actively reduce loss.
• Communicate a desire to learn and use available opportunities to drive personal development and performance.
• Deliver personalised and relevant consumer service at the designated touchpoint.
• Take ownership of relevant consumer engagement KPIs and personal performance.
• Support the development and maintenance of a positive working culture throughout the store.

Key Relationships

Consumers, peers, Store Director and Consumer Experience Team.

Knowledge, Skills and Abilities

• Minimum one year of experience working in a sports or fashion consumer and commercially focused retail environment or area of specialism.
• Experience managing a high-level retail image and delivering an in-store consumer experience.

Adidas Culture

At adidas, employees are encouraged to develop an athlete’s mindset through courage, ownership, innovation, teamplay, integrity and respect. The company is committed to diversity, equity and inclusion and fostering a culture of belonging.