Flagship Generalist, Men's Department - (Full Time) - adidas Flagship Store

Purpose & Overall Relevance for the Organization

To maintain a highly impactive, brand-orientated consumer experience within the adidas LDN Flagship store. Assist in the end-to-end service experience for consumers within a designated consumer touchpoint, supporting the elements that provide a one-of-a-kind experience for Flagship and Creators Club consumers.

Be the first contact consumers meet within the designated consumer touchpoint, using knowledge of products, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs.

Key Responsibilities

• Exhibit consumer service behaviours and consistently demonstrate the brand attitude and values.
• Act as a Brand Ambassador and foster consumer loyalty through high-quality interactions.
• Provide a great brand experience to consumers entering the London Flagship Store, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Support a designated consumer touchpoint, such as the Football Department, Running Department, Concierge Desk or Team, third-party services, Test & Create Zone, Lounge Areas, Digital Takeover or Maker Lab.
• Assist in the seamless execution of in-store activation events in collaboration with Specialists, Experts, the Senior Consumer Experience Manager, marketing, visual merchandising and retail operations teams.
• Collaborate with the Flagship Team to ensure a unique experience at the designated touchpoint.
• Complete applicable training programmes and comply with operational procedures.
• Provide feedback on consumer trading patterns to help drive store key performance indicators.
• Drive a service culture by ensuring activities are centred on the consumer.
• Offer suggestions and ideas to improve operations and processes.
• Collaborate with the Flagship Team to actively reduce loss.
• Communicate a desire to learn and use available opportunities to drive development and increase performance.
• Deliver personalised and relevant consumer service at the designated consumer touchpoint.
• Take ownership of relevant consumer engagement KPIs and personal performance.
• Support the development and maintenance of a positive working culture throughout the store.

Key Relationships

Consumers, peers, Store Director and Consumer Experience Team.

Minimum Qualifications

Minimum one year of experience working in a sports or fashion consumer- and commercial-focused retail environment or area of specialism. Experience managing a high-level retail image and delivering an in-store consumer experience.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity and respect. The company is committed to diversity, equity and inclusion, aiming to create a culture of belonging that reflects its consumers and communities.