We are CACEIS
CACEIS is an asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America and Asia, CACEIS offers services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle office outsourcing and issuer services.
What is the opportunity?
The ETF Service Department develops investment solutions to help clients reach their financial goals. This position is a key role within the ETF Services team, responsible for receiving and processing ETF primary market orders and related activity from Authorised Participants and Market Makers.
The role acts as a direct contact and escalation point for issuers' Capital Markets and Operations teams and Authorised Participants, while maintaining strong cooperation with CACEIS stakeholders to deliver operational excellence and best-in-class solutions.
What will you do?
ETF Operations
- Manage end-to-end processing of ETF primary market creation and redemption orders, ensuring accuracy, timeliness and adherence to service level agreements.
- Prepare, calculate and validate Primary Market Trading Components, including the review of component securities, quantities and pricing.
- Produce and validate ETF cash confirmations.
- Apply expert knowledge of Portfolio Composition Files, ETF issuance models and settlement processes.
- Ensure transactions are processed accurately and in accordance with internal controls, regulatory requirements and operational procedures.
Client and Stakeholder Management
- Act as the primary operational contact and escalation point for Authorised Participants, ETF issuers and Capital Markets teams.
- Build and maintain strong relationships with internal and external stakeholders.
- Investigate and resolve complex operational queries, exceptions and settlement issues.
- Lead operational and client service review meetings and support service enhancements and operational improvements.
Operational Excellence
- Monitor operational quality, productivity and risk metrics, taking ownership of issues and driving timely resolution.
- Maintain accurate process documentation and ensure appropriate operational controls are followed.
- Identify opportunities to improve processes, reduce operational risk and enhance efficiency.
- Support new products, regulatory changes and strategic initiatives affecting ETF Operations.
Collaboration and Technical Expertise
- Serve as a subject matter expert within the ETF Operations team.
- Provide guidance and support to colleagues and share knowledge and best practices.
- Collaborate with cross-functional teams to deliver operational excellence and successful client outcomes.
- Contribute to projects and change initiatives aligned with the wider ETF strategy.
Training and experience
- Bachelor's degree in Business, Finance or a related discipline, or equivalent relevant experience.
- Minimum of 5+ years' experience at a senior level in ETF Transfer Agency, Fund Administration and/or Custody.
- Strong understanding of ETF Capital Markets and the ETF operating model.
- In-depth knowledge of ETF fund services and operational processes.
- Expertise in the ETF ecosystem, operations, industry trends and competitor services.
- Knowledge of Actual Cost structures across Equity and Fixed Income products.
Skills needed
- Strong commercial acumen and sound business judgement.
- Client-focused approach and excellent interpersonal, communication and stakeholder management skills.
- Strong organisation, planning, prioritisation, analytical and problem-solving skills.
- Ability to work independently, manage competing deadlines and remain composed under pressure.
- Advanced proficiency in Microsoft Excel and Microsoft Office.
- Project management skills and a continuous improvement mindset.
Experience with a leading ETF service provider or asset management organisation is desirable, as is knowledge of additional exchange-traded products such as ETNs and ETCs. Occasional travel to Luxembourg and Paris may be required. French language proficiency is an advantage but not essential.
CACEIS is committed to diversity and inclusion. All job offers are open to persons with disabilities.