ER Specialist

ER Specialist

Location: Reading, United Kingdom

Job ID: JR-15083

Employment status: Employee - Permanent

Category: Procurement

Work setting: Hybrid, with 1–2 days working from home.

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

• Healthcare, pension, and potential bonus
• 27 days of leave, plus bank holidays, with the option to buy five more days
• Tax Saver Tickets
• Fitness centre
• Subsidised cafeteria

What You’ll Do

• Provide expert employee relations guidance and case management support across a designated region, partnering with managers and stakeholders to resolve complex people matters effectively.
• Act as a trusted advisor on disciplinary, grievance, performance, absence management, flexible working, family leave, and probation cases, ensuring compliance with policy and employment legislation.
• Build strong relationships with stakeholders across Retail, People & Culture, Legal, Occupational Health, Trade Unions, and external partners to manage risk and deliver positive colleague outcomes.
• Review and support the development of ER documentation, policies, procedures, and training materials, ensuring they reflect legal requirements, best practice, and business needs.
• Lead and support employee relations aspects of business change initiatives, organisational design projects, and high-profile or complex cases, providing practical solutions and expert advice.
• Drive continuous improvement by analysing ER trends and metrics, maintaining accurate case records, contributing to audits and reporting, and identifying opportunities to enhance processes and colleague experience.

What You’ll Bring

• Strong Employee Relations experience within a fast-paced, multi-site environment, with expertise in managing complex ER cases and supporting organisational change.
• Excellent knowledge of employment law and ER best practice, with the ability to provide clear, practical, and commercially focused advice.
• Proven ability to influence, coach, and build credibility with stakeholders at all levels, fostering strong and collaborative working relationships.
• Outstanding communication, interpersonal, and relationship-building skills, with a professional, diplomatic, and confidential approach.
• Highly organised and resilient, with the ability to prioritise competing demands, work at pace, and deliver high-quality outcomes under pressure.
• A proactive, customer-focused mindset with a passion for continuous improvement, innovation, data-driven decision-making, and personal development.

About Primark

Primark has grown from its first store in Dublin in 1969 to a business with more than £9bn in turnover, over 80,000 colleagues, and more than 440 stores in 17 countries.

All offers of employment are subject to background checks, including right to work, reference, education and, for some roles, criminal and financial checks.