Role Overview
The Education Counsellor is responsible for understanding the Atos training portfolio and guiding prospective candidates in making informed career and training decisions. The role involves supporting candidate registrations across Instructor-Led Training (ILT), Online Training (OLT), and other modes of training, while coordinating closely with marketing, following up on leads and fees, and contributing feedback that supports marketing activities.
Sale of IT Training portfolio offered by Atos to B2C & B2B.
Key Result Areas and Performance Measures
- Financial: Generate order entry and resulting revenue through candidate registrations for ILT, OLT, and other training modes, with a target of at least 40 registrations per semester.
- Quality and Customer: Support a positive candidate training experience from registration through certification, with a feedback score of at least 3 out of 5 or at least 70% referenceable candidates.
- Process Compliance: Adhere to defined processes, achieve zero non-compliance during reviews, and contribute at least two constructive improvements.
- Process Improvements: Proactively implement improvements that increase efficiency or effectiveness by 500 basis points.
- Training and Development: Complete mandatory and identified training programs and one SAP certification, while coaching and mentoring new joiners.
Required Skills
- Strong communication skills
- Persuasive and convincing skills
- Understanding of IT and skill-based training
Qualifications and Experience
The candidate should be a graduate with 1 to 3 years of experience in career counselling.
Key Responsibilities
- Develop a clear understanding of the Atos training portfolio.
- Provide career guidance to prospective candidates.
- Work closely with marketing to follow up on leads.
- Follow up with candidates regarding fees.
- Support marketing activities by providing feedback on leads.
Additional Role Requirements
The role requires an understanding of IT careers and the IT job market. Occasional travel, attendance at education seminars, and conducting webinars or seminars may be required.
Atos is committed to diversity and inclusion and a fair work environment.