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Your role
The E2E Service Architect will design, define, and govern the end-to-end service architecture for a large-scale, multi-national Network Management Service for a satellite-based cellular broadband network. This role is pivotal in shaping the operational model, including the NOC, SOC, Service Desk and OSS, integrating multi-vendor systems, and ensuring compliance with stringent sovereignty, security and performance requirements.
Key responsibilities
- Architectural Leadership
- Tooling and Automation Strategy
- Governance and Compliance
- Stakeholder Management
Required experience
- Experience in E2E service architecture, network assurance or telecom operations, preferably in a strategic or E2E Architect-level role.
- Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments, including NOC, SOC and Service Desk.
- Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
- Understanding of satellite and non-terrestrial network operations.
- Experience with AIOps concepts, including anomaly detection, event correlation and root-cause analysis, and integrating OSS systems using TMF Open APIs and RESTful APIs.
- Familiarity with EU sovereignty requirements, including GDPR and NIS2, and multi-vendor SIAM environments.
- Experience with telecom topology and service dependency modeling, graph databases, and data aggregation and cleansing.
Preferred certifications
- TM Forum Open API or Autonomous Networks certification.
- ITIL v4, DevOps or SRE certification.
- Relevant OSS, cloud or data engineering certifications.
What Capgemini offers
- Open access to digital learning platforms.
- Active employee networks promoting diversity, equity and inclusion.
- Disability Confident Employer status under the UK Government's Disability Confident scheme.
- Inclusive recruitment and workplace practices.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner with over 420,000 team members in more than 50 countries.
Need to know
All roles require a level of security clearance: BPSS, Security Clearance or Developed Vetting.