Purpose & Overall Relevance for the Organization
Lead the DC operations managing multiple areas of the inbound, inventory control and outbound processes to deliver breakthrough results achieving company goals. This includes exceptional service and outstanding operational efficiencies to provide superior experience to our customers and consumers. Foster an environment of enthusiasm, action, and accountability within the DC and 3PL teams to promote high levels of productivity and employee engagement while maintaining a safety and respectful workplace.
Key Responsibilities
- Create strategies by partnering with the sales channels with the aim of improving customer satisfaction and achieving efficiencies across the supply chain.
- Drive DC strategy implementation and key initiatives to fulfill all customer requirements and orders on time and in full.
- Plan resources with Customer Service and Order Fulfillment to deliver results in service and cost.
- Oversee productivity and accuracy of DC operations, including receiving and put-away, slotting, internal replenishment, VAS services, picking, packing, returns handling, sample management, inventory and process control.
- Own the DC budget forecast and control with cost/benefit analysis to achieve KPI targets, including labor CPU, UPH, and percentage over NS.
- Build DC capability for required service models and set resource capacity for storage and throughput.
- Develop a continuous improvement culture across the DC and achieve operational excellence.
- Collaborate with key customers to align service expectations and delivery quality.
- Identify infrastructure needs for short-, medium-, and long-term business requirements.
- Benchmark industry best practices and share them with DC leaders in LAM.
- Foster a healthy DC culture focused on adidas values, diversity and inclusion.
- Develop the DC team through customer and consumer orientation, results orientation, coaching, feedback and trust.
- Comply with all safety and health regulations.
Key Relationships
3PL, Transportation, Order Fulfillment, regional eCommerce, Wholesale, Customer Service, customer logistics departments, DTC, Customs, Marketing, Demand Planning, FP&A, Accounting/GBS, Non-Trade Procurement and regional SCM.
Knowledge, Skills and Abilities
- Broad and deep knowledge in the functional area, combining theoretical and practical knowledge.
- Excellent communication and presentation skills.
- Fluent English, verbal and written.
- Ability to think tactically and strategically and connect long-term goals to business strategy.
- Ability to manage diverse stakeholders and drive change across cultures and viewpoints.
- Strong analytical and quantitative skills with the ability to influence senior management.
- Ability to build engaged teams and develop talent through coaching, feedback and trust.
Requisite Education and Experience / Minimum Qualifications
- University degree in Engineering, Business, or equivalent professional experience.
- Minimum of 7 years of progressive experience in Supply Chain Management.
- Bilingual in English and Spanish.
- Proficiency with warehouse management systems.
- Excellent problem-solving and leadership skills.
- Ability to work with all levels of staff.
Our Culture
At adidas, we foster an athlete’s mindset through courage, ownership, innovation, teamplay, integrity and respect. We believe diversity, equity and inclusion create belonging and provide a competitive advantage.