Job Description
Your Role: We are seeking a skilled, customer-focused Support Engineer to join our team. This role involves providing operational and troubleshooting support for our Kubernetes-based platform services, including Port.io, and CI/CD DevSecOps framework called Argo.
The ideal candidate will have a deep understanding of container orchestration, cloud-native application deployments using DevSecOps frameworks, and troubleshooting distributed systems. As a Support Engineer, you will work closely with developers, operations teams, and clients to ensure the stability, performance, and reliability of our platform services.
- Provide technical support for Kubernetes clusters, Port.io platform services, and the Argo DevSecOps platform.
- Resolve customer issues and ensure system reliability.
- Monitor the health and performance of Kubernetes clusters, Port.io, and Medtronic’s Argo environments using Dynatrace, Prometheus, Grafana, and Kibana.
- Investigate and troubleshoot networking, storage, security, and application deployment issues within Kubernetes.
- Collaborate with development and operations teams to improve platform stability and automate routine maintenance tasks.
- Help troubleshoot container images from teams experiencing challenges getting their containers to run correctly.
- Manage and optimize Helm charts, Argo CD, Flux CD, YAML configurations, and other deployment artifacts.
- Configure and maintain GitLab CI runners.
- Develop and maintain documentation for support processes, troubleshooting guides, and best practices.
- Ensure timely resolution of incidents and communicate status updates to stakeholders.
- Participate in an on-call rotation to provide 24/7 support coverage.
Your Profile
- Proven experience managing and supporting Kubernetes clusters in production cloud and on-premises environments.
- Familiarity with Port.io or similar platform services and cloud-native technologies.
- Strong understanding of containerization technologies such as Docker.
- Proficiency in writing and debugging Helm charts and Kubernetes manifests.
- Knowledge of CI/CD pipelines and deployment automation tools such as Jenkins, ArgoCD, and GitLab CI.
- Experience with monitoring and logging tools such as Dynatrace, Prometheus, Grafana, Kibana, or the ELK stack.
- Strong troubleshooting skills in networking, Linux systems, and distributed systems.
- Familiarity with Bash or Python for automation.
- Problem-solving mindset with a proactive approach to identifying and resolving issues.
- Ability to collaborate effectively across technical and non-technical audiences.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Excellent communication skills and a customer-first attitude.
Capgemini is a global business and technology transformation partner with 340,000 team members in more than 50 countries. It helps organizations accelerate their digital and sustainable transitions through strategy, design, engineering, AI, cloud, data, and industry expertise.