Purpose and overall relevance for the organization
Ensures that overall sales and profitability goals for the store are met. Provides training to all associates, assists the store manager in developing staff in compliance with adidas retail growth objectives, supports the store’s succession plan, and oversees the daily operation of the store in accordance with adidas retail policy and procedure.
Key responsibilities
- Support the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity using sales ratio performance balance and the monthly planner.
- Assist the store manager in evaluating employees’ day-to-day performance.
- Assist the store manager in identifying talent, potential, and training needs.
- Manage employee relations matters, ensuring timely and consistent handling of employee concerns and compliance with policies.
- Complete or assist with documentation associated with applicants, new hires, and payroll.
- Use customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals.
- Maintain personnel files to company standards.
- Ensure adherence to all company systems and procedures and maintain confidentiality of adidas retail operating information.
- Ensure compliance with legal statutes and safety guidelines in the management of the store and associates.
- Obtain the skills, experience, and training needed to develop the necessary skills for promotion to the next level.
- Ensure adherence to adidas retail visual presentation guidelines.
- Implement security procedures set forth by adidas head office, including shrinkage control and safety inspections.
- Assist with merchandising, advertising, and promotional programs as needed to help meet store sales and marketing goals.
- Resolve customer complaints.
- Assist in maintaining inventory levels by communicating product overages and shortages to the store manager.
- Assist the store manager in implementing and maintaining management systems for planning, organization, control, and auditing of store operations.
- Perform other duties as assigned.
Knowledge, skills, and abilities
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Ability to calculate discounts, interest, commissions, and percentages.
- Ability to interpret written, oral, diagrammatic, and scheduled instructions.
- Proficiency with MS Word, Excel, Outlook, and point-of-sale systems.
- Effective written and oral English communication skills.
- Good judgment and decision-making skills.
- Ability to present effectively to moderate-sized groups.
- Ability to attend work in a regular and predictable manner.
- Knowledge of how to supervise others.
Key relationships
Consumers, peers, key retail support functions including Marketing Activations, Visual Merchandising, Operations, vendors, and support functions.
Minimum qualifications
- Matric Certificate.
- Minimum of 2 years of experience in a leadership role.
- More than 4 years of retail experience.
Adidas culture
Adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create belonging and reflect the diversity of its consumers and communities.