Deputy General Manager – Global Logistics and Customer Business

Introduction

MBRDI is the largest engineering and digital hub for Mercedes-Benz outside headquarters, driving innovation across product development, operations, and customer experience.

Within this ecosystem, Global Customer Service & Parts (GCSP) plays a critical role in ensuring seamless retail operations, technical aftersales, customer care, parts logistics, supply chain management, customer service business, and data and AI.

This position focuses on end-to-end aftersales supply chain management, covering inbound, outbound, warehouse and transport management, claims and returns, demand planning, and master data management across global logistics centers. It also focuses on customer business through product management and ensuring parts availability after end of production.

Responsibilities

As Deputy General Manager – Global Logistics and Customer Business (GCSP@MBRDI), you will lead a team of professionals across logistics and customer business functions.

• Drive transformation for the Global Logistics business covering inbound, outbound, warehouse and transport management, claims and returns, demand planning, and master data management.
• Drive ownership of customer business through product management and an end-to-end spare parts availability strategy, ensuring optimal service levels, reduced lead times, and cost efficiency.
• Collaborate with GCSP teams, regional logistics centers and hubs, and market organizations to align strategies and execution.
• Execute the future roadmap for Global Logistics and Customer Business, including process redesign, automation, AI-driven efficiency measures, and smart solutions.
• Lead a large, high-performing team of more than 70 professionals across various business domains.
• Ensure delivery excellence across initiatives from concept phase to global rollout and lifecycle support.
• Support global programs and cross-functional initiatives in line with organizational priorities.

Objectives of the Role

• Strengthen global delivery and end-to-end responsibilities in logistics and customer business within GCSP.
• Drive business objectives through strong stakeholder engagement across global markets and hubs.
• Establish a future-ready, digital-first strategy aligned with organizational vision.
• Ensure strong process governance, service delivery, and operational excellence.
• Build and nurture a high-performance leadership team and talent pipeline.
• Drive continuous improvement, innovation, and cost optimization.

Skills and Specific Knowledge

• Strong expertise in the aftersales domain, especially logistics and customer business within an automotive OEM environment.
• Deep understanding of warehouse and transport management systems, global spare parts distribution networks, inventory optimization and technology-based forecasting, product management, and parts availability.
• Exposure to digital technologies, including AI/ML-based demand forecasting, supply chain control towers and real-time visibility, warehouse automation, and smart logistics.
• Proven experience leading large teams, building leadership layers, managing stakeholders across global and cross-cultural environments, and driving transformation and change initiatives.
• Strong communication, influencing, and executive presentation skills.
• International collaboration experience.

Qualifications

Education: Bachelor’s or Master’s degree in Engineering, Supply Chain Management, Industrial Engineering, or Operations.

Experience: 15–20 years of relevant experience in logistics or spare parts management, with a proven track record of leading large teams and driving global transformation initiatives.

Benefits

• Employee discounts
• Possible health benefits
• Mobile phone for employees
• Possible meal discounts
• Company retirement benefits
• Possible hybrid work
• Mobility offers
• Employee events
• Coaching
• Possible flextime
• Near-site childcare
• Parking
• Canteen and café
• Good public transport
• Barrier-free workplace
• In-house doctor

Contact

Mercedes-Benz Research and Development India Private Limited
Plot No. 5-P, EPIP 1st Phase
560066 Bangalore

MBRDI Recruitment E-Mail: mbrdi_recruitment@mercedes-benz.com