About NIKE Retail
Working in a store means being the face of NIKE, Inc. Through product knowledge and customer service, NIKE store teams deliver valuable experiences to customers every day.
The role
As a Coach, you will:
- Use exceptional customer-service skills to deliver a premium brand experience.
- Lead, coach, and motivate department employees while maintaining an excellent working atmosphere.
- Manage daily department operations to achieve sales objectives, including digital services, visual merchandising, and the sales floor.
- Identify and improve areas based on customer feedback.
- Act as a NIKE brand ambassador, including through team training initiatives.
- Ensure the store follows NIKE standards and guidelines.
- Collaborate with commercial partners across stores and with headquarters.
Commercial
- Lead a team that ensures efficient product receipt and inventory accuracy in line with visual presentation standards.
- Maintain smooth inventory processes, continuous sales-floor replenishment, presentation, and brand standards.
- Work with department Leads overseeing product receipt and visual presentation.
- Own monthly launch initiatives and use reporting tools to make effective commercial decisions.
- Maintain accurate inventory to fulfill digital orders.
Athlete Experience
- Ensure the team delivers a high-quality athlete experience.
- Lead team engagement in NIKE Community Ambassador activities.
- Support hiring processes, including onboarding, with store management.
- Own store scheduling and help promote a positive NIKE culture.
Consumer Experience
- Lead by example, provide sales-floor service, and shape the customer journey.
- Give the team the resources and knowledge needed for customer service, including digital-service opportunities.
- Complete relevant training and share it with athletes.
- Use data and analytical tools to provide insights and partner with store management on continuous improvement.
What you get
- Competitive salary that evolves with the market and experience.
- Monthly bonus opportunities.
- Employee discounts online and in stores.
- Benefits packages.
- Development and career opportunities.
- Ongoing leadership, sales, and product training.
- A dynamic environment supporting diversity, equity, and inclusion.
- Employee apparel, access to sports activities, and opportunities to participate in unique NIKE moments.
Your contribution
- Passion for NIKE and/or sport.
- More than 2 years of retail and/or leadership experience.
- Strong written and spoken English skills.
- Experience and ability to provide exceptional customer service.
- Ability to lead and develop a strong team.
- Strong communication skills.
- Flexibility to work shifts and weekends.
Compensation and equal opportunity
The annual base salary generally ranges from €32,000 to €48,000. Actual compensation varies according to qualifications, skills, and experience. NIKE, Inc. is an equal opportunity employer.