Department Manager/Coach – NEW OPENING Nike Roma Outlet

Department Manager/Coach – NEW OPENING Nike Roma Outlet

NIKE Retail is seeking a Department Manager/Coach for the new Nike Roma Outlet in Sant'Oreste, RM. The Coach leads a department team, delivers an excellent customer experience, manages daily operations and supports sales objectives while ensuring Nike standards are met.

Responsibilities

• Use exceptional customer-service skills to deliver a premium brand experience.
• Lead, coach and motivate department employees and maintain an excellent working environment.
• Manage daily department operations and achieve sales objectives, including digital services, visual merchandising and the sales floor.
• Identify improvement opportunities based on customer feedback.
• Act as a Nike brand ambassador and support team training.
• Ensure the store complies with Nike standards and guidelines.
• Collaborate with commercial partners across stores and with headquarters.
• Lead commercial operations, including product receipt, inventory accuracy, replenishment and visual presentation.
• Support Athlete Experience activities, hiring and onboarding, store scheduling and a positive Nike culture.
• Lead Consumer Experience activities, customer-service training, digital-service opportunities and continuous improvement through data and analytics.

What you receive

• Market- and experience-based salary.
• Monthly bonus opportunities.
• Employee discounts online and in stores.
• Benefits package.
• Development and career opportunities.
• Continuous leadership, sales and product training.
• Dynamic and motivating environment supporting diversity, equity and inclusion.
• Staff apparel, access to sports activities and unique Nike experiences.

Qualifications

• Passion for Nike and/or sport.
• More than two years of retail and/or leadership experience.
• Excellent written and spoken English skills.
• Experience and expertise in providing exceptional customer service.
• Ability to lead and develop a strong team.
• Strong communication skills.
• Flexibility to work shifts and weekends.

The annual base salary generally ranges from €32,000 to €48,000. Actual compensation varies according to qualifications, skills and experience. NIKE, Inc. is an equal opportunity employer.