Department Manager/Coach Consumer Experience Nike Factory Store Serravalle

NIKE, Inc. is looking for a Department Manager/Coach for Consumer Experience at the Nike Factory Store Serravalle.

As a Coach, you will use exceptional customer service skills to deliver a premium brand experience, lead and motivate department employees, manage daily operations to achieve sales goals, improve areas based on customer feedback, act as a NIKE brand ambassador, ensure store standards are met and collaborate with retail and headquarters partners.

Commercial responsibilities

• Lead a team that ensures efficient product receipt and inventory accuracy in line with visual presentation standards.
• Maintain smooth inventory processes, continuous sales-floor replenishment and brand presentation standards.
• Work with department Leads overseeing product receipt and visual presentation.
• Own monthly launch initiatives.
• Use reporting tools to make effective commercial decisions.
• Maintain accurate inventory to fulfill digital orders.

Athlete experience responsibilities

• Ensure the team delivers a high-quality experience to customers.
• Guide team involvement in NIKE Community Ambassador activities.
• Support hiring and onboarding with store management.
• Take responsibility for store scheduling.
• Promote and maintain a positive NIKE culture.
• Lead by example, support the sales floor and shape the customer journey.
• Provide resources and knowledge on customer service, including digital service opportunities.
• Complete required training and share completion with individual athlete service support.
• Use data and analytics to drive continuous improvement with store management.

What you will receive

• Competitive salary that evolves with market conditions and experience.
• Monthly bonus opportunities.
• Employee discounts online and in stores.
• Benefits packages.
• Development and career opportunities.
• Ongoing leadership, sales and product training.
• A dynamic environment supporting diversity, equity and inclusion.
• Staff apparel, access to sports activities and opportunities to participate in unique NIKE events.

Your contribution

• Passion for NIKE and/or sport.
• More than 2 years of retail and/or leadership experience.
• Excellent written and spoken English skills.
• Experience delivering exceptional customer service.
• Ability to lead and develop a strong team.
• Strong communication skills.
• Flexibility to work shifts and weekends.

The annual base salary generally ranges from €32,000 to €48,000. Actual compensation varies according to qualifications, skills and experience.

NIKE, Inc. is an equal opportunity employer offering a diverse and inclusive culture and opportunities for professional development.