Department Manager (Coach) - Nike Factory Store Salerno

NIKE, Inc. is seeking a Department Manager, known as a Coach, for the Nike Factory Store in Salerno. Coaches lead, coach and motivate department employees, manage daily operations and deliver an excellent customer and brand experience.

Responsibilities

• Use exceptional customer-service skills to provide a high-quality brand experience.
• Lead, coach and motivate department employees while fostering an excellent work environment.
• Manage daily department operations and achieve sales targets, including digital services, visual merchandising and the sales floor.
• Identify and improve areas based on customer feedback.
• Act as a Nike brand ambassador, including through team training initiatives.
• Ensure the store complies with Nike standards and guidelines.
• Collaborate with commercial partners across stores and headquarters.

Commercial

• Lead a team that ensures efficient product receiving, inventory accuracy and visual presentation standards.
• Maintain smooth inventory processes, continually replenish the sales floor and meet brand standards.
• Work with department Leads responsible for product receiving and visual presentation.
• Own monthly launch initiatives, use reporting tools for commercial decisions and maintain accurate inventory for digital orders.

Athlete Experience

• Ensure the team provides athletes with a high-quality experience.
• Lead team engagement in Nike Community Ambassador activities.
• Supervise hiring processes, including onboarding.
• Manage store scheduling and help promote a positive Nike culture.

Consumer Experience

• Lead by example on the sales floor and shape the customer journey.
• Provide the team with customer-service knowledge and digital-service opportunities.
• Complete and share relevant training.
• Use data and analytical tools to provide insights and support continuous improvement with store management.

Qualifications

• Passion for Nike and/or sport.
• More than two years of retail and/or leadership experience.
• Strong written and spoken English skills.
• Experience and skill in delivering exceptional customer service.
• Ability to lead and develop a strong team.
• Strong communication skills.
• Flexibility to work shifts and weekends.

Benefits

• Competitive, market- and experience-based salary.
• Monthly bonus opportunities.
• Employee discounts online and in stores.
• Benefits packages.
• Development and career opportunities.
• Ongoing leadership, sales and product training.
• Dynamic, motivating and diverse, equitable and inclusive environment.
• Staff apparel, access to sports activities and opportunities to participate in unique Nike moments.

NIKE, Inc. is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.