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Dealer Development Manager
Mat leave coverage contract for 18 months.
Mercedes-Benz Canada is seeking a Customer Services Dealer Development Manager to lead digital service initiatives, XENTRY Ecosystem implementation and adoption, and service-related programs across its dealer network.
Responsibilities
- Lead Digital Service Drive initiatives and develop strategies for digital service technologies and customer-facing solutions.
- Manage vendor relationships, contracts, procurement, invoicing, budgeting and administration.
- Monitor dealer utilization of digital service solutions and develop improvement action plans.
- Provide dealer consultation, training and operational support.
- Lead Service Advantage, Mobile Service, Express Service and future service-related programs.
- Develop rollout plans, communications and implementation strategies.
- Prepare executive reports and presentations for senior management and Headquarters stakeholders.
- Lead implementation and rollout activities for XENTRY Ecosystem solutions across the dealer network.
- Coordinate Headquarters, dealer, vendor and internal stakeholder relationships on XENTRY initiatives.
- Analyze customer satisfaction survey results and dealer performance metrics.
Qualifications
- Degree in Business Administration or a related technical discipline.
- Minimum 5 years of management experience within an automotive dealership or OEM environment, including at least 3 years in customer service.
- Knowledge of Mercedes-Benz products, systems and processes, or equivalent experience with an established automotive manufacturer.
- Experience with project management and reporting tools such as Power BI or Copilot Project.
- Strong understanding of dealership service operations, aftersales processes, digital service platforms, service lane technology and customer experience management.
- Strong analytical, problem-solving, stakeholder management and communication skills.
Benefits
- Health, dental and pension programs
- Training, development and career growth opportunities
- Work-life balance benefits
- Vehicle purchase and experience programs
- Recognition rewards and discount programs
This vacancy will be filled on a fixed-term contract basis to cover a maternity leave within Mercedes-Benz Canada. Posting range: $82,909–$114,000.